Overview
Healthcare Receptionist – Customer Service & Scheduling – TJ / 1838576 Jobs in Lahore, Punjab, Pakistan at Agay Barho!
Title: Healthcare Receptionist – Customer Service & Scheduling – TJ / 1838576
Company: Agay Barho!
Location: Lahore, Punjab, Pakistan
Our client International Eye Hospital is looking for a Healthcare Receptionist – Customer Service & Scheduling in Lahore
The Receptionist at International Eye Hospital plays a crucial role in creating a welcoming and efficient environment for patients and visitors. This position requires strong customer service skills, the ability to manage appointment scheduling effectively, and proficient use of reception software and Microsoft Office applications. The Receptionist serves as the first point of contact, handling phone calls with professionalism and managing data entry tasks accurately. Having at least two years of experience, preferably with some background in a hospital or healthcare setting, will help ensure smooth daily operations and a positive experience for all who interact with the hospital.
Responsibilities
- Greet patients and visitors warmly, providing helpful and professional assistance upon arrival.
- Answer, screen, and forward incoming phone calls while managing voicemail messages promptly.
- Schedule, reschedule, and confirm patient appointments using hospital reception software and maintain an organized appointment calendar.
- Maintain accurate patient records and input data efficiently into hospital databases and electronic systems.
- Manage incoming and outgoing correspondence, including handling electronic communications and physical mail.
- Assist with administrative tasks such as filing, scanning, and maintaining office supplies to ensure a smooth reception area operation.
- Provide clear information to patients regarding hospital policies, procedures, and general inquiries.
- Coordinate with medical and administrative staff to facilitate patient flow and update appointment changes.
- Observe strict confidentiality and comply with hospital guidelines concerning patient information and privacy.
- Use Microsoft Office applications such as Word, Excel, and Outlook to support administrative documentation and communication.
- Assist with billing inquiries and direct patients to appropriate departments for further assistance as needed.
- Support emergency response procedures by promptly notifying appropriate personnel when critical situations arise.
- Maintain a clean, tidy, and safe reception area that reflects the hospital's professional standards.
