Overview
Patient Service Representative Jobs in Nashville, TN at Allergy & ENT Associates of Middle TN
We are hiring a Full Time Front Desk Receptionist.
Primary Function:
- Able to multi-task while providing excellent customer service operating the front desk responsibilities for our outpatient office.
Job Responsibilities:
- Open the office each day.
- Answer the telephone pleasantly. Route calls as needed.
- Greet patients with a smile and friendly manner as they arrive for their allergy shot/appointment. Check patients in using our EMR system- eClinicalWorks (eCW).
- Provide new patients with appropriate paperwork.
- Verify patient demographic and insurance information for new and established patients- with 100% accuracy rate.
- Explain financial and collection policies to new patients- provide written guidelines to each patient.
- Ensure all patient paperwork is complete before patient is seen.
- Working knowledge of all managed care plans for benefits coverage, including HMO and PPO.
- Keep the patient waiting room area neat and clean throughout the day.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality.
- Assist with patient payment and collection of co-pays at time of service.
- Appointment scheduling.
- Coordinate with other healthcare professionals to ensure smooth patient flow.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Attend monthly department staff meetings.
- Perform all other tasks and projects assigned by department manager.
Education / Certification / Licensure Requirements:
- High school education or G.E.D. equivalent- required.
- Two years prior experience in a medical office- preferred.
- Certificates/licensure requirements- none.
Qualifications:
- Detailed oriented.
- Previous experience in a medical office setting- 2 years preferred.
- Communication skills including: fluent in oral and written English- required.
- Strong computer skills including the ability to send/receive messages, navigate information technology associated with the position, and use our Electronic Medical Records system eCW.
- Hard worker.
- Good with multitasking.
- Excellent organizational skills and attention to detail.
- Able to follow through on assignments.
- Enthusiastic team player.
- Positive attitude.
- Professional appearance and demeanor.
- Ability to thrive in a fast-paced environment.
- Willingness to learn.
- Due to the sensitivity of our allergy patients, we cannot employ anyone who smells of strong odors including smoke, perfume, or cologne.
Uniform:
- Black scrubs. The practice will annually reimburse for uniform items up to $120.
Job Perks:
- Uniform reimbursement.
- Great schedule: No nights. No weekends. No holidays. No call. 1/2 day on Fridays.
- Schedule: Monday: 7:20am-5:15pm, Tuesday: 7:20am-4:45pm, Wednesday: 7:20am-4:45pm, Thursday: 7:20am-5:15pm, Friday: 6:50am-11:45am.
- Excellent clinical culture.
- On-the-job training.
- Occasional free lunches from sales reps.
- Convenient free parking.
Benefits:
- Competitive hourly pay based on experience and credentials.
- Medical insurance.
- Dental insurance- optional.
- Vision insurance- optional.
- Life insurance.
- PTO time starts accruing on day 1 and is available after 90 days.
- 401(k) program with 3% company profit sharing- eligible after 1 year.
Work Location:
- In person only.
Work Remotely:
- No
Principals only. Recruiters, please don’t contact this job poster.
Please do not contact job poster about other services, products or commercial interests.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Uniform allowance
- Vision insurance
Medical Specialty:
- Allergy & Immunology
- Otolaryngology
Application Question(s):
- Do you have experience with eCW (e-clinical works)? If so, how long?
Experience:
- Patient Service Representative: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Title: Patient Service Representative
Company: Allergy & ENT Associates of Middle TN
Location: Nashville, TN
