Overview
Hotel Front Desk Manager Jobs in Bedford, NH at Hampton Inn by Hilton Manchester/Bedford
The Front Desk Manager is responsible for all aspects of supervision of the front office and night audit staff. Additionally, responsible for front desk operations including guest service, PMS, brand standards and company’s values.
Responsibilities:
Ensure proper staffing and scheduling: keeping within budgetary requirements while effectively serving the needs of our guests.
Verify that all information given to guests is accurate and presented in a professional manner (ie: directions, area information etc).
Maintain procedures that ensures maintenance requests are submitted and followed up on in a manner.
Maintain a professional attitude with guests and co-workers in a friendly and service oriented manner.
Ensure that we exceed the brand required recognition of Hilton Honors members, as monitored through guest surveys, and achieve the required monthly member enrollments.
Ensure safety protocols are in place and followed by the front office team.
Maintain a close working relationship with all department heads to ensure that communication lines stay open to best serve our guests.
Provide team members with the support and training they need to perform their jobs effectively through thorough learning, plan of escalation for guest issues, parameters and guidelines for guest compensation, etc.
Perform Guest Service Manager Check List.
We offer competitive pay rates, opportunities for career advancement, and a positive work environment. If you have a passion for hospitality and providing exceptional customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Pay: $21.00 – $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have Previous Hotel Front Desk Supervisor Experience?
- Have you ever applied for any position at this hotel before?
- Do you have the hospitality attitude towards guest and team member?
- Do you have an experience as a Hotel Front Desk for 2 years?
Work Location: In person
Title: Hotel Front Desk Manager
Company: Hampton Inn by Hilton Manchester/Bedford
Location: Bedford, NH
