Overview
Front Desk Receptionist Jobs in New Canaan, CT at Element Medical Aesthetics
About Us
We are a boutique medical spa dedicated to providing exceptional aesthetic and wellness treatments in a warm, luxurious environment. Our services include injectables, lasers, chemical peels, facials, brow and lash services, and more. We take pride in creating a calming, client-centered experience from the moment guests walk through our doors — and that starts with you.
The Role
As our Front Desk Receptionist, you are the first and last impression our clients have of us. You will manage daily operations at the front desk, ensure seamless client flow, and embody our spa’s commitment to warmth, professionalism, and attention to detail.
Responsibilities
- Greet clients with a warm, professional welcome and check them in for appointments
- Manage a multi-line phone system, scheduling, and appointment confirmations via EMR software (we use Zenoti)
- Collect payments, process transactions, and maintain accurate records
- Coordinate with providers and estheticians to ensure smooth daily scheduling
- Educate clients on services, promotions, and retail products
- Manage patient intake forms, HIPAA compliance, and confidential records
- Maintain cleanliness and organization of the reception and waiting area
- Handle client inquiries, concerns, and follow-ups with professionalism and care
Qualifications
- 1-2 years of front desk, hospitality, or customer service experience (medspa or medical office a plus)
- Polished, professional appearance and demeanor
- Strong written and verbal communication skills
- Comfort with scheduling software, POS systems (we use Zenoti)
- Previous experience with Zenoti is a plus
- Ability to multitask gracefully in a fast-paced environment
- Passion for wellness, beauty, and delivering an elevated client experience
- High school diploma required; associate’s or bachelor’s degree preferred
Pay: $25.00 – $27.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Title: Front Desk Receptionist
Company: Element Medical Aesthetics
Location: New Canaan, CT
