Overview
Front Desk Receptionist 前台 ( Mandarin is preferred ) Jobs in Diamond Bar at TIA MEDICAL SPA
Job description:
Location: Diamond Bar
Employment Type: Full-Time ( 4 -5 Days/ week )
Reports To: Clinic Manager
Position Overview
The MA/ Front Desk Specialist is the first point of contact for our patients and plays a critical role in delivering an exceptional luxury medical spa experience. This position is responsible for patient check-in/check-out, appointment scheduling, payment processing, and maintaining a welcoming, professional clinic environment.
We are seeking a polished, detail-oriented individual with strong customer service skills and a warm, positive attitude.
Key ResponsibilitiesPatient Experience
- Greet all patients warmly and professionally
- Ensure smooth check-in and check-out process
- Maintain a clean, organized, and welcoming reception area
- Offer beverages and ensure patients feel comfortable
Scheduling & Coordination
- Schedule and confirm appointments
- Manage provider calendars efficiently
- Coordinate with nurses and consultants to ensure smooth patient flow
- Send reminders and follow-up messages as needed
Administrative Duties
- Collect and verify patient intake forms and consent forms
- Balance daily transactions and prepare end-of-day reports
- Maintain patient confidentiality (HIPAA compliance)
- Maintain the daily Inventory control
Sales & Support
- Educate patients on promotions and membership programs
- Support consultants and providers with patient coordination
- Assist with retail product sales when appropriate
Qualifications
- 2-3 years experience in customer service (MedSpa preferred)
- Strong communication skills (English required; Bilingual English & Spanish preferred)
- Professional appearance and positive attitude
- Detail-oriented and organized
- Comfortable using scheduling software (Boulevard / Photodoc / EMR systems preferred)
- Ability to multitask in a fast-paced environment
Skills & Competencies
- Excellent interpersonal skills
- Strong problem-solving ability
- Ability to maintain confidentiality
- Team-oriented mindset
- Basic computer and payment processing skills
Preferred requirements :
- Aesthetics MedSpa industry experience
Work Environment & Expectations
- Must follow clinic dress code (black scrubs & white shoes if required)
- Must maintain strict confidentiality of patient information
- Weekend availability preferred
- Must provide a luxury-level customer experience at all times
Benefits
- Performance-based bonus opportunities
- Employee treatment discounts
- Growth opportunities within the company
Benefits:
- Paid time off
Work Location: In person
Job Type: Part-time
Pay: $20.00 – $25.00 per hour
Work Location: In person
Title: Front Desk Receptionist 前台 ( Mandarin is preferred )
Company: TIA MEDICAL SPA
Location: Diamond Bar
