Overview
Front Desk Agent Jobs in Watertown at Best Western Watertown WI
Are you or someone you know interested in working our front desk? Engaging with a variety of travelers? Great work enviroment and Awesome travel benefits. Smiles required.
BEST WESTERN WATERTOWN, WI
We are looking to hire a front desk associate.
Hours: Weekends are required but not all. Flexible shifts.
Expect 4-5 shifts per week for full time. OR 2-3 Shifts per week for part time.
JOB OVERVIEW: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Wage will be dependent on experience with first raise after 3 months depending on performance evaluation.
JOB REQUIREMENTS:
- High School diploma or equivalent,
- Must speak fluent English.
- Friendly and hospitality focused
- Attention to detail
- Great communication skills
- Required to work weekends and/or holidays.
THIS JOB REQUIRES THE ABILITY TO PERFORM THE FOLLOWING:
- Excellent communication skills that will make our guests feel welcomed at our hotel.
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods of time
- Handling computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Spanish is not required but recommended
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests, ensuring accuracy of information
– Answer phone calls and respond to guest inquiries
– Provide information about hotel amenities, services, and local attractions
– Handle guest requests and complaints promptly and efficiently
– Maintain a clean and organized front desk area
– Assist with administrative tasks such as filing, data entry, and record keeping
– Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
– Previous experience in hospitality management or front desk operations preferred
– Proficiency in using phone systems and other office equipment
– Excellent phone etiquette and communication skills
– Bilingual or multilingual abilities are a plus
– Knowledge of hotel operations and guest services
– Ability to handle difficult situations with professionalism and empathy
– Strong organizational skills and attention to detail
– Flexibility to work night audit shifts if required
Job Types: Full-time, Part-time
Pay: $14.00 – $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Title: Front Desk Agent
Company: Best Western Watertown WI
Location: Watertown
