Overview
Customer Support – Automotive Jobs in Inver Grove Heights at Kremer Services
Job Summary
Kremer Services – Inver Grove Heights, MN
Kremer Services, a fifth‑generation, family‑owned automotive business, is looking for a friendly, organized, and customer‑focused Customer Support Specialist in the automotive industry. This role is perfect for someone who enjoys helping people, has experience or desire to learn the automotive world, and wants to be part of a company with deep roots, strong values, and a true family‑first culture.
We offer stability, great benefits, and flexible scheduling — including the option to work 4×10‑hour days each week (with Mondays or Wednesdays typically off).
Key Responsibilities
Customer Interaction & Front Desk Support
- Greet customers warmly and create a welcoming first impression.
- Direct walk‑in customers to the appropriate Service Advisor or department.
- Answer incoming calls and ask basic automotive screening questions to route inquiries accurately.
- Provide general information about services, scheduling, and shop processes.
- Maintain a clean, organized, and professional front desk area.
Service Coordination
- Gather initial customer and vehicle information to support efficient service intake.
- Communicate clearly with Service Advisors to ensure smooth handoffs.
- Assist with scheduling appointments and updating customer records.
Checkout & Payment Processing
- Process customer payments, including checks, credit cards, and EFTs.
- Handle basic accounts payable and receivable tasks.
- Support collections efforts by making reminder calls or sending follow‑ups when needed.
- Ensure accurate documentation and secure handling of financial information.
Administrative Support
- Assist with filing, data entry, and general office tasks.
- Help maintain accurate customer and vehicle records.
- Support internal communication between departments.
Qualifications
- Strong communication and customer service skills.
- Comfortable asking basic automotive questions (training provided).
- Ability to multitask and stay organized in a busy environment.
- Basic understanding of payment processing or accounts payable/receivable is a plus.
- Friendly, professional, and reliable.
- Prior automotive or service‑industry experience is helpful but not required.
Why Join Kremer Services?
- A 5‑generation, family‑owned business with a reputation for integrity and long‑term stability.
- A family‑first culture where employees are valued and supported.
- Flexible scheduling, including 4‑day workweeks (4×10s).
- Competitive pay and benefits.
- A team environment where your work truly matters.
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $20.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
Title: Customer Support – Automotive
Company: Kremer Services
Location: Inver Grove Heights
