Overview
Bilingual Front Desk Dental Office Jobs in Marble Falls, TX at Rising Stars Pediatric Dentistry
Job Summary:
Monday-Friday Work Week!
As a Patient Care Coordinator at Rising Stars Pediatric Dentistry, you play a crucial role in ensuring the smooth and efficient operation of the dental practice. You will be responsible for handling various administrative tasks, with a strong emphasis on phone skills, insurance verification, billing, and promptly following up on new patient leads. Your exceptional communication and organizational abilities will help create a positive patient experience and contribute to the overall success of the dental office.
Key Responsibilities:
1. Patient Reception and Communication:
- Greet patients warmly and professionally as they enter the office.
- Answer phone calls promptly and courteously, addressing inquiries and scheduling appointments.
- Provide clear and accurate information to patients regarding appointments, procedures, and financial matters.
- Ensure efficient patient flow within the office, minimizing wait times.
2. Insurance Verification:
- Verify insurance information for patients, including coverage, copays, deductibles, and any pre-authorization requirements.
- Communicate insurance details to patients, explaining their financial responsibilities.
3. New Patient Lead Management:
- Respond quickly to new patient inquiries via phone, text, email, or other communication channels.
- Collect and record essential patient information during initial contact, including insurance details.
- Schedule new patient appointments in a timely manner, considering their preferences and availability.
4. Appointment Scheduling:
- Efficiently manage the appointment book, ensuring optimal scheduling for both patients and the dental team.
- Confirm upcoming appointments with patients through phone calls or automated systems.
- Reschedule appointments when necessary and maintain accurate records of changes.
5. Billing and Financial Management:
- Process patient payments and balances accurately.
- Educate patients on financial policies and available payment options.
- Collaborate with the billing department to address any billing-related concerns or disputes.
6. Administrative Tasks:
- Maintain patient records, ensuring they are accurate and up-to-date.
- Manage the waiting area to ensure a clean, organized, and comfortable environment for patients.
- Assist with administrative duties such as filing, data entry, and ordering office supplies.
7. Compliance and HIPAA:
- Adhere to all relevant privacy and security regulations, including HIPAA.
- Safeguard patient confidentiality and protect sensitive information.
Qualifications:
- High school diploma or equivalent; additional education or dental office training is a plus.
- Previous experience in a dental front office or similar administrative role is preferred.
- Proficiency in using dental practice management software and Google Docs.
- Excellent interpersonal and communication skills, with a friendly and empathetic demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- Knowledge of dental insurance policies and procedures is an asset.
- Bilingual in Spanish
As a Patient Care Coordinator, your role is critical in ensuring the dental office runs efficiently and provides a positive experience for patients. Your exceptional phone skills, insurance verification expertise, and prompt follow-up with new patient leads contribute to the practice’s success and reputation for quality care. We believe in Unparalleled Customer Care!
Ready to Come join the Crew
- Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We’re constantly growing and want you to join our practice. Stop searching for jobs – apply today and start your career.
- If you are professional and organized yet outgoing, adaptable, and energetic, you’ll fit right in.
- Opportunities for advancement for dedicated and motivated individuals.
- Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there’s a spot for you at our practice. We’re excited to hear from you!
Job Type: Full-time
Pay: $15.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid sick time
- Paid time off
Application Question(s):
- What is your desired starting wage based upon your experience and the posted wage range?
Language:
- Spanish (Required)
Work Location: In person
Title: Bilingual Front Desk Dental Office
Company: Rising Stars Pediatric Dentistry
Location: Marble Falls, TX
