Overview
Veterinary Receptionist Jobs in Gaithersburg, MD at Gaithersburg Veterinary Clinic
Overview:
Are you an independent, outgoing individual with experience in customer service who wants to make a difference in the lives of pets and their people as the front desk face of a veterinary clinic? If your dream job is working with animals and the people who love them, look no further! We are a fast-paced mid-sized clinic that has been serving the area’s dogs, cats, and other small animals for over 30 years. We are seeking a motivated, experienced individual who is excited to continue in this field. If you would enjoy being part of a team dedicated to providing excellent medical care to cherished animal companions, join us! This is a full-time position and you can expect to be scheduled for approximately 35 hours per week.
Please submit a resume.
Hours for this position are:
8:15 am to approximately 6:30 pm Monday, Tuesday, Thursday
8:15 am to approximately 5:30 pm Friday
7:50 am to approximately 1:30 pm the second and fourth Saturday of the month
The Clinic is closed on Wednesdays and (typically) the first, third, and fifth Saturdays of the month.
Experience and Education:
- Candidate must have at least 2 years of experience working in a customer service industry
- Candidate must be computer literate, able to use Word and Excel
- Candidate must have a high school diploma or equivalent
- Experience working in a veterinary clinic/hospital is desired
Ideal Candidate’s Knowledge, Skills, and Abilities:
- Excellent in-person and telephone communication and client service skills
- Strong computer skills including Microsoft products, Adobe Acrobat, downloading and moving files, and knowledge of or ability to learn new software (Avimark)
- Be friendly, outgoing, and people-oriented
- Ability to work individually and as a team player
- Ability to take direction
- Be well groomed and organized
- Have sound decision making skills
- Be able to multi-task while working under stressful conditions
- Ability to pay close attention to detail
- Be punctual and have reliable transportation
- Be able to lift 30 lbs unassisted
Job/Work Type:
Full-time, in-person only
Benefits:
- Paid time off
- Health insurance
- 401(k)
- Paid holidays
Position Overview:
The primary role of the Receptionist is to ensure that our clients and patients experience top-notch customer service and excellent patient care, whether in person or over the phone.
Tasks Include:
- Greeting clients with a smile
- Coordinating the flow of pets and clients in the lobby and exam rooms and soothing distressed owners
- Coordinating and scheduling appointments, surgeries, and laboratory work; providing clients with appointment reminders and any special instructions; monitoring the schedule for changes and filling or re-scheduling appointments as needed
- Answering multi-line phones
- Identifying potential emergencies over the phone or in person and scheduling or referring those appointments appropriately
- Accurately processing client transactions
- Responding to inquiries about the range of services the Clinic provides and the species it treats
- Proficiency in a variety of administrative skills including data entry, making postings to accounts, filing, faxing, emailing, and using various office equipment
- Knowledge of small animal practice to include wellness, vaccine schedules, preventative medications, routine lab work, basic veterinary medicine terminology, and the ability to discuss these confidently with clients
- Maintaining a neat and clean facility including light cleaning
- Occasionally helping with holding animals
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Gaithersburg, MD 20878 (Required)
Ability to Relocate:
- Gaithersburg, MD 20878: Relocate before starting work (Required)
Work Location: In person
Title: Veterinary Receptionist
Company: Gaithersburg Veterinary Clinic
Location: Gaithersburg, MD
