Overview
Veterinary Receptionist Jobs in Venice, CA at Green Dog Dental & Veterinary Center
Join Green Dog – Where Client Experience Matters
At Green Dog Dental & Veterinary Center, we believe exceptional medicine starts with exceptional people.
We are not just a veterinary hospital. We are a team driven by a deep passion for animal care and an equally strong commitment to creating an unmatched client experience. Every client who walks through our doors deserves to feel like they are the most important person of the day, and our Client Services team is what makes that happen.
This is not a front desk job. This is a role for someone who takes ownership of the client experience, understands the emotional side of veterinary medicine, and knows how to create meaningful, lasting impressions.
Why Green Dog
We are a privately owned veterinary practice, and that matters.
We are not driven by corporate quotas or scripted interactions. We make decisions based on what is right for our patients, our clients, and our team.
At Green Dog, we believe every client deserves to feel seen, valued, and genuinely cared for. The same goes for our team. We have built a culture where people support one another, take pride in their work, and show up every day committed to doing things the right way.
We hold ourselves to a high standard, and we take care of our people. Because when our team feels respected, supported, and empowered, it shows in every client interaction.
This is a place where your work matters, your voice is heard, and your impact is real.
The Role
We are seeking an experienced Veterinary Client Services Representative for our outpatient clinics.
You will be the first and last impression of Green Dog, setting the tone for every visit and ensuring each client feels welcomed, confident, and cared for.
This role is entirely focused on the in-clinic client experience.
You will not be responsible for answering phones.
We have a dedicated remote CSR team that handles all incoming calls and scheduling.
Your focus will be on the clients and patients physically walking through our doors, creating a seamless, elevated, and highly attentive in-person experience from start to finish.
- Full-time position
- No holidays
- Closed Sundays
- State-of-the-art facilities in Venice and Sherman Oaks
What We’re Looking For
We are looking for strong, experienced professionals who can confidently lead the front desk.
- Minimum 2 years of veterinary customer service experience (required)
- Strong conflict resolution skills and the ability to manage escalated client situations with confidence and professionalism
- Exceptional communication skills, articulate, polished, and people-focused
- Highly organized with the ability to thrive in a fast-paced environment
- Integrity, accountability, and reliability
- A genuine passion for veterinary medicine and client care
- Proficiency with Mac iOS and Google Docs
- High school diploma
Key Responsibilities
- Create a warm, elevated, and seamless client experience from start to finish
- Greet clients, collect medical history, and guide them through their visit
- Handle payments, invoicing, and check-out with accuracy and professionalism
- Manage appointment scheduling and phone communications
- Maintain organized records, paperwork, and clinic flow
- Support the medical team as needed, including light animal handling
What Sets You Apart
You do not need hand-holding.
You know how to take control of situations, de-escalate when needed, and leave clients feeling reassured and confident.
You understand that in veterinary medicine, you are not just helping pets. You are supporting people during emotional and often stressful moments, and you take that responsibility seriously.
How to Apply
If you are ready to be part of a team that values excellence, growth, and meaningful work, we want to hear from you.
Please submit your résumé. Qualified candidates will be asked to complete a short exercise.
Thank you and GOOD LUCK!
CHECK US OUT AND WHY OUR TEAM LOVES WORKING AT GREEN DOG HERE – https://www.greendogdental.com/about-us/careers
Job Type: Full-time
Pay: $19.00 – $25.00 per hour
Benefits:
- 401(k)
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Where do you live? please only include your zip code
- Are you bilingual? If so, what languages do you speak?
- How many years of Veterinary Customer Service do you have?
- Was your last job in the veterinary field?
Work Location: In person
Title: Veterinary Receptionist
Company: Green Dog Dental & Veterinary Center
Location: Venice, CA
