Tour Receptionist Desk Specialist 1K sign on Marriott’s Kauai Beach Club

Overview

Tour Receptionist Desk Specialist 1K sign on Marriott’s Kauai Beach Club Jobs in Lihue, HI at Marriotts Kauai Beach Club

Job DescriptionAre you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Hourly wage $30.49A $1000 Sign-on Bonus will be earned and payable in the first pay cycle
following the successful completion of ninety (90) days of employment
with TMVC from date of hireWhere great benefits lead to a life fulfilled.As a Specialist Sales Front Desk, a typical day will include: Guest Experience and Company StandardsTo Become a Specialist Sales Front Desk:

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Promotes awareness of brand image internally and externally. 
• Creates, logs, and expedites premiums (gifts) for site marketing programs.  
• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.
• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Job Description For Internal CandidatesJob Description For Internal CandidatesAs a Specialist Sales Front Desk, you will be responsible for making meaningful moments for Owners, members, and guests. You will meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assigns guests to the proper Sales Executive and tracks and updates reports regarding line rotations. Awards premiums (gifts) to guests upon completion of sales presentation and track premium delivery in the computer system. Ensures that the common areas in the gallery are neat, clean, and stocked with various hospitality items.   You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company’s rules in all situations. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together. JOB REQUIREMENTS Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift. Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays. Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. 6 months of related work experience is preferred but not required.  No Supervisory Experience is required. Competencies – Personal Attributes: Dependability, Positive Demeanor, Property Knowledge, Stress Tolerance, Adaptability/flexibility, Integrity, Initiative Administration Skills: Telephone Operations, Office Equipment, Typing, Filing, Record Retention Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork Analytical Skills: Computer Skills, Learning Communications: Listening, Telephone Etiquette Skills, English Language Proficiency, Electronic Communication Form, Report and Log Completion. Sales: Product Promotion, Customer Loyalty ESSENTIAL FUNCTIONS Marketing and Sales Gallery Operations Guest Experience and Company Standards Policies and Procedures Rewards and Gifts Working with Others Computer Skills WORK ENVIRONMENT Work Area Expectations: Frequently Asked to Perform the Following Occasionally Asked to Perform the Following Never Asked to Perform the Following Site Specific Requirements This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests’ and Owner’s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer’s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Enters and updates data regarding sales presentations, site packages, and self-generated leads into computer software systems.  
• Researches, compiles, retains, and/or communicates pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis.   
• Reviews the details and scheduling of sales presentations or preview packages to guests who do not have a sales presentation scheduled.  
• Promotes awareness of brand image internally and externally. 
• Creates, logs, and expedites premiums (gifts) for site marketing programs.  
• Sets up, replenishes and breaks down all hospitality items throughout the sales gallery in all locations.    
• Ensures that the kitchen preparation room is in order.   
• Ensures all common areas are neat and in order.  
• Oversees and ensures the safety of any children accompanying sales presentation guests in accordance with corporate guidelines.  
• Works in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.   
• Communicates to all marketing department associates about tour wave availability.   
• Updates tour manifest throughout the day.  
• Completes all Daily Checklists and reports and turns them into management at the end of the shift.   
• Address guests’ service needs in a professional, positive, and timely manner.  
• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. 
• Answers guest’s questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).
• Speak to guests and coworkers using clear, appropriate, and professional language.  
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.  
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.  
• Performs other reasonable job duties as requested by Supervisors/Managers or Leads.  
• Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information.
• Follows company policies and procedures.
• Attends meetings as required by Supervisors or Managers.
• Documents the distribution of premiums (gifts) in computer software systems.   
• Distributes gifts to guests upon completion of the sales presentation.  
• Maintains, updates, and balances premium gifting banks on a regular basis.    
• Maintains and updates the Preferred Merchant List.   
• Supports all coworkers and treats them with dignity and respect. Partners with and assist others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Uses the computer systems and software packages to input, access, modify, store, or output information.   
• Enters and retrieves data from computer systems using a keyboard, mouse, or trackball.   
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Work a schedule that includes specific shifts and hours that may fluctuate based on business demands.
• Use of Computer, telephone, and other office equipment
• Stand
• Walk
• Sit
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs with assistance.
• Exposure to high levels of noise.
• Ability to work both indoors and outdoors.
• Climb Stairs
• Bend
• Stoop
• Crouch
• Reach
• Grasp
• (Items to be consulted with HR Partner)

Pay: From $30.49 per hour

Benefits:

• 401(k) matching
• Flexible spending account
• Health savings account
• Life insurance
• Referral program
• Tuition reimbursement

Work Location: In person

Title: Tour Receptionist Desk Specialist 1K sign on Marriott’s Kauai Beach Club

Company: Marriotts Kauai Beach Club

Location: Lihue, HI