Temporary Office Specialist 2 (Health Centers – Community Substance Abuse Program)

Clackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

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This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, June 2nd, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

Hourly Pay Range: $25.839291 – $32.646873

Salary offers will be made within the posted pay range and will be based on candidates’ experience (paid or unpaid) that is directly relevant to the position.

Clackamas County is hiring a Temporary Office Specialist 2 to support the Community Substance Abuse Program (CSAP) within our Health Centers Division. CSAP is a residential drug and alcohol treatment program operated by Clackamas County Community Corrections with therapy services provided by Clackamas County Health Centers.

CSAP is housed in an 80-bed facility in Milwaukie, Oregon, and provides residential services for individuals who are justice-involved as part of Clackamas County’s collaborative corrections and treatment efforts. The CSAP program offers recovery support services, skills training, individual and group counseling, evaluation and treatment. The overarching goal is to address the intersection of criminal behavior and substance use by reducing recidivism, improving stability, and supporting recovery.

This position assists the treatment team experiencing an increased workload and plays an essential role in helping clients access behavioral health services. Key responsibilities include performing a variety of administrative and clerical duties such as client registration, client check-in, scheduling client services, providing scheduling reminders, coordinating with primary care services, sorting mail, printing, organizing and copying letters and/or treatment paperwork for staff, engaging with clients directly, answering, screening, and routing phone calls, addressing in-person client questions, sorting and scanning paperwork, and tracking and organizing information. The Office Specialist 2 also assists with coordinating admissions paperwork and provides general support to ensure timely and accurate client service delivery within the CSAP center.

The ideal candidate will be detail-oriented, organized, comfortable engaging with clients and staff in a residential treatment setting, able to effectively solve problems in different situations, possess strong interpersonal skills, and able to manage multiple priorities in a fast-paced environment. This role is best suited for someone who values teamwork, provides excellent customer service, and maintains professionalism while handling sensitive and confidential information.

Roles and Responsibilities:

• Registering new clients for behavioral health services, including verification of insurance benefits, entry of demographic and financial information, and scheduling of clients into the electronic medical record.
• Checking in clients and verifying records and information, including demographic and insurance data. Collecting fees and completing receipts as needed.
• Answering telephones, scheduling or documenting appointments, and providing information or assistance to clients, staff, or community partners.
• Sending and receiving faxes on behalf of staff, sorting incoming correspondence, and distributing materials via fax, scan, or email.
• Assembling intake packets and related materials, including resource cards and informational documents for clients seeking behavioral health services. Assisting clients in completing intake packets and organizing intake paperwork for staff.
• Copying and preparing materials for treatment services or other staff needs, which may include troubleshooting copier or printer issues.
• Taking client questions and helping address questions directly or identifying appropriate staff to address client questions.

Required Qualifications:

• Minimum of two (2) years of relevant experience in office support or similar role that would provide the required knowledge and skills to perform the duties of the job
• Minimum one (1) year experience working in a front desk or receptionist capacity
• Minimum one (1) year experience providing exceptional customer service
• Minimum one (1) year experience providing accurate data entry
• Minimum one (1) year experience handling a high volume of calls and greeting walk-in visitors
• Strong verbal and written communication skills, including the ability to communicate well with members of diverse populations

Preferred Qualifications:

• Experience working independently and in a fast-paced environment
• Experience working in a residential treatment setting
• Experience working in a correctional setting
• Experience supporting substance use disorder services
• Experience with Epic electronic health record software

Pre-Employment Requirements:

• Must pass a criminal history investigation and a criminal justice information services (CJIS) clearance. These checks may include the requirement for a State or National fingerprint records check and/or thorough Statement of Personal History.
• For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

This position worked 40.0 hours during a standard work week, Monday through Friday.

This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties on-site at the CSAP center.

Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended.

This is a temporary full time County position represented by the Employees’ Association.

Employees’ Association Temporary (EA) Full Time Benefits

Learn More About Benefits

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• 
  EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• 
  EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable and culturally responsive services.
• 
  ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

Clackamas County only accepts online applications.

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources by calling 503-655-8459 or emails us at [email protected]. Our office hours are Monday – Thursday 7:00 a.m. – 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN’S PREFERENCE

Requesting Veterans’ Preference

Learn more about Oregon’s Veterans’ Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

Jimmy Henry, Recruiter
Email: [email protected]