Overview
Team Assistant Jobs in London Area, United Kingdom at DDRE Global
Title: Team Assistant
Company: DDRE Global
Location: London Area, United Kingdom
About the job
You're at the heart of the business's operations and activities and the soul that keeps us moving forward. You anticipate the needs of team members and help them stay focused by resolving operational and administrative issues before they arise.
You move quickly with the changing environment and are up to date with all aspects of the business. You also use that knowledge to strategically support the team. In addition to being organised and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.
Administrative jobs at DDRE are staffed by organised and dependable people driven by a common company goal: to accomplish great things.
Responsibilities
Office
- Dealing with phone, whatsapp and email enquiries – first port of call
- Ensuring office management/facilities issues (eg. Wifi, heating etc) are logged and dealt with.
- Manage key register – ensuring they are logged and tracked
- Keeping the office clean and tidy, water plants etc.
- Keeping our internal tracking tools fully up to date
- Keeping our knowledge bank up to date.
- Using initiative to identify areas of the business that can be improved
Team
- CRM expert – go to person for questions, ideas, issues
- Create client dashboards, and update as required
- Ensuring our CRM is up to date
- Supporting our advisors with documentation and contracts.
- Coordinating content creation, such a floorplans, photography etc.
- Ensuring portals and our website are displaying accurate information, updating as necessary
- Coordinating our administrative freelancers
- Supporting our lettings operations with overflow / holiday cover
SKILLS AND EXPERIENCE
- 2+ years’ experience in an administrative role (ideally in residential real estate)
- Microsoft expert
- Experience using work management platforms – extra points if it's Monday.com
- Demonstrable use of AI to make you more efficient and effective (this is not just using ChatGPT to rewrite your emails)
- Excellent verbal and written communication skills, must be fluent in English
- Previous CRM experience (ideally property-based)
- Responsible and a self-starter – initiative, initiative, initiative
- Resilient and determined – thrives under pressure, in a fast-paced environment
- Curious and a quick learner
- Problem solver
- Cheerful and friendly, supportive and diplomatic – able to build relationships quickly and develop a positive work environment to get the best out of people.
- Diligent and efficient – organised with the ability to multitask
- Honest and trustworthy
- Detail-oriented with close attention to detail
- Passion for people and property
