Overview
Team Administrator/Medical Secretary Jobs in Greater London, UK at Central and North West London NHS Foundation Trust
Location: Greater London
Team Administrator/Medical Secretary
The closing date is 30 July 2026
The Team Administrator/Medical Secretary will provide high-quality administrative, secretarial and operational support to the Brent Memory Service within Older People and Healthy Ageing (OPHA) Services at CNWL NHS Foundation Trust. The post holder will play a key role in supporting the smooth running of the service by managing clinical correspondence, maintaining accurate electronic patient records, coordinating appointments and meetings, and providing responsive support to patients, carers, clinicians and external agencies.
Working as part of a multidisciplinary team, the post holder will act as a central point of contact for the service, ensuring effective communication, confidentiality and professional standards are maintained at all times. The role requires excellent organisational, communication and digital skills, including proficiency in Trust electronic systems such as Systm One and Microsoft Office applications.
The successful candidate will be expected to work independently, prioritise competing demands, support service improvement initiatives, and contribute to the delivery of an efficient, patient-centred Memory Service for older adults experiencing cognitive and mental health needs.
Main duties of the job
The post holder will provide comprehensive administrative and medical secretarial support to the Brent Memory Service, ensuring the smooth and effective day-to-day running of the service. Duties will include producing accurate clinical correspondence and documentation, managing appointments and diaries, maintaining electronic patient records, and supporting clinicians with data and administrative processes.
The post holder will act as a key point of contact for patients, carers, GPs, clinicians and external agencies, providing a professional, responsive and confidential service at all times. Responsibilities will also include coordinating meetings, taking minutes, arranging investigations and appointments, handling incoming and outgoing correspondence, and providing reception cover where required.
The role will involve the effective use of Trust digital systems, including Systm One, Microsoft Office and other electronic systems to support patient care, data quality and service reporting. The post holder will support audits, data monitoring and KPI reporting and contribute to ongoing service improvement initiatives.
The post holder will work independently, prioritising workloads and supporting the wider multidisciplinary team, while ensuring compliance with Trust policies, information governance, confidentiality and professional standards.
About us
At CNWL, we are committed to providing compassionate, person-centred care and creating a supportive environment for both our patients and staff. The Brent Memory Service is a friendly, welcoming and hardworking multidisciplinary team that values kindness, collaboration and respect.
We understand the importance of teamwork and supporting one another, and we aim to create a positive working environment where everyone feels valued and included. Staff are encouraged to share ideas, contribute to service development and access opportunities for learning and professional growth.
Working within the Memory Service offers the opportunity to make a meaningful difference to older adults and their families, supporting people experiencing memory and mental health difficulties with dignity, compassion and care.
Job responsibilities
The post holder will provide comprehensive administrative and medical secretarial support to the Brent Memory Service, supporting the smooth day-to-day running of the team. Duties will include producing accurate clinical correspondence and reports, managing appointments and diaries, maintaining electronic patient records, and coordinating meetings and training events.
The role involves regular communication with patients, carers, clinicians, GPs and external agencies, providing a professional, sensitive and confidential service at all times. The post holder will support data quality processes, maintain electronic systems including Systm One, assist with audits and…
Title: Team Administrator/Medical Secretary
Company: Central and North West London NHS Foundation Trust
Location: Greater London, UK
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