Overview
Systems Operations Specialist Jobs in Southwestern Ontario, Canada at Waterloo International
Location: Southwestern Ontario
## Systems Operations Specialist Apply locations:
Waterloo, Ontario, Canada time type:
Full time posted on:
Posted 6 Days Agojob requisition :
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.
Learn more about our recruitment process.
** Job
Requisition :
**** Time Type:
** Full time
** Employee Group:
** Staff
* * Job Category:
** IT Support
*
* Employment Type:
** Temporary
* * Department:
** Office of the Registrar – Enrolment Services
** Hiring Range:**$61,954.88 – $77,443.60
** Posting Information:
** This posting is for an existing vacancy.
TERM: 1 year
This position is being offered as a Secondment or contract opportunity.
The internal posting deadline for this position is July 16*, 2026,
* at 11:59PM.
*
* Job Description:
**** Primary Purpose
** Systems Operations Specialists (Specialists) are responsible for systems support through production work. This position is the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.
** Key Accountabilities
** Production and Processing Support
* Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and campus partners
* Responsible for scheduling, maintenance, and support for regular data interfaces with other campus enterprise systems (e.g., Waterloo Works, Learn, Watcard, Faculty systems, data warehouse, etc.); as well as external systems (e.g., ONCAT, eCampusOntario)
* Ongoing maintenance of catalog; coding Senate-approved changes to courses, academic plans, and policies
* Generation of queries and reports for distribution to registrarial staff, faculties and departments
* Identifies interface errors to Supervisor
* Collaborates with IST to resolve systems issues
* Supports Undergraduate Calendar maintenance processes, including oversight of the preface notes, course index page, and making the courses go live
* Supports Records & Systems Team processes such as term activation, appointment coding, academic progression, etc.
* Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:
* Provides testing support
* Collects user requirements;
* Reviews business system design proposals.
* Creates and maintains enrolment requisites to manage access to classes
* Determines best practice and documents guidelines for AA coding (including the use of course lists, requirements and requirement groups)
* Support Grade Point Average calculations during the AP process
* Acting as a resource regarding complex enrolment issues; analyzes and resolves requisite issues
** Training and Documentation
*** Documenting operational business processes and procedures
* Support for training in specialty of portfolio
* Act as a resource for Records team, and Systems Analysts
* Analyzing, reviewing, and maintaining the student information system documentation
* Provides coding advice and processing updates to the Records/Admissions Team
** The Operations Specialist portfolio will be comprised of a combination of the following activities:
**** Records Interfaces
*** Milestone coding (WHMIS, English Language Proficiency, Co-operative Work Terms and Work Reports, etc.)
* Manage grade submission at end of each term, including system/technical support for faculty and staff related to the grade upload process (both undergrad and grad); generation of grade rosters
* Responsible for Academic Advisement template coding (course lists that underpin Grade Point Average calculations (GPA), Academic Progression (AP), and Academic Advisement (AA) rules)
* Coordinate collection of AA requirement modifications as well as leadership of AA rule maintenance for all Faculty programs and plans
* Setup and maintain GPA rules
* Generation of Class Permission Numbers and distribution to Faculties
* Processes CECS interface files to the Student Administration System including synchronization of data between the two systems
* Responsible for maintenance of automated nightly processes
* Accountable for all activities, setup, and coding related to Convocation, including diploma production, program preparation, database maintenance, and collaborating with and providing data to campus partners (Senate, Community Relations, etc.)
** Records Catalog
*** Responsible for managing course revisions in the student information system; coding, updating, and maintaining all approved courses, course additions, modifications, and inactivations, and calendar software
* Support Senate minutes and policy research
*…
Title: Systems Operations Specialist
Company: Waterloo International
Location: Southwestern Ontario, Canada
Category:
