Overview

Survey Operations & Data Analyst Jobs in Remote at YIIU

Position Summary

The Survey Operations & Data Analyst is responsible for the end-to-end administrative and technical processing of employer transportation surveys, from initial distribution through final AVR calculation and RideGuide production. This role combines employer-facing coordination and data entry with technical analysis in RidePro, the regional rideshare database system. The ideal candidate is detail-oriented, comfortable managing multiple concurrent employer timelines, and capable of working confidently with both clerical tasks and structured data/software workflows. This is a hybrid role suited to a candidate who can move fluidly between coordination, data entry, and technical analysis.

Key Responsibilities

Survey Coordination & Distribution

  • Prepare and distribute survey materials to participating employers, including personalized paper surveys, survey samples, Survey Authorization forms, and Survey Processing Forms
  • Provide employers with access instructions for the electronic survey portal
  • Track survey distribution and collection timelines across multiple concurrent employer accounts
  • Follow up with employer representatives regarding outstanding or expected surveys
  • Respond to employer inquiries during the survey collection process
  • Assist with scheduling annual survey kickoff meetings and teleconferences

Data Entry & Quality Control (Paper Surveys)

  • Transcribe completed paper survey responses into a structured digital format, including employee commute information such as home address, work location, commute mode, and schedule
  • Perform quality-check comparisons between transcribed data and original paper survey forms to verify accuracy
  • Maintain organized, secure handling of physical survey forms in accordance with program confidentiality requirements
  • Flag illegible, incomplete, or inconsistent survey responses for resolution

Electronic Survey Processing

  • Register employers in the regional rideshare database to initiate the survey process
  • Produce and review Code Verification Lists for employer review and correction
  • Confirm revisions are accurately reflected in RidePro prior to finalization

AVR Calculation & Technical Analysis

  • Import verified survey data into RidePro
  • Run and review error reports, flagging discrepancies for resolution
  • Calculate Average Vehicle Ridership (AVR) in accordance with SCAQMD Rule 2202 procedures
  • Geocode employee home addresses within RidePro to support ride-matching and transit analysis
  • Identify employers with viable leads for OCTA programs (e.g., Perk Pass, Vanpool, Metrolink Corporate Pass) based on survey results

RideGuide & Report Production

  • Generate personalized RideGuides for employees requesting one, distributing electronically or as printable PDFs as appropriate
  • Produce required reports, including AVR Survey Output Reports, Survey Analysis Reports, Employee Lists, alphabetical and zip code listings, and backup data files
  • Ensure all deliverables meet required turnaround timelines (e.g., 14 business days for RideGuides, 10 business days for summary reports)

Reporting & General Support

  • Maintain accurate records of survey status across all participating employers
  • Support preparation of monthly activity reports to OCTA
  • Assist with materials for OCTA’s biannual Employer Transportation Coordinator (ETC) training sessions

Qualifications

Required:

  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred (data analysis, geography, planning, business, or related field)
  • 1–2+ years of experience in data entry, data analysis, or administrative support
  • Strong attention to detail and accuracy, particularly with address and numeric data
  • Proficiency with Microsoft Excel, Google Sheets, or similar tools; comfort learning new database/software systems
  • Strong written and verbal communication skills
  • Ability to manage multiple tasks and competing deadlines independently in a remote work environment

Preferred:

  • Bilingual (English/Spanish) — directly supports program requirements, as surveys are administered in both languages
  • Prior experience with survey administration, GIS/geocoding tools, or transportation demand management (TDM) programs
  • Familiarity with rideshare, transit, or transportation planning concepts
  • Experience handling personally identifiable information (PII) with discretion
  • Experience with database systems, CRM platforms, or similar data management software

Core Competencies

  • Accuracy & attention to detail — first and ongoing line of quality control from raw survey intake through final AVR calculation
  • Technical adaptability — comfortable learning and operating within RidePro and other program-specific software
  • Discretion & confidentiality — regularly handles sensitive personal commute and address data
  • Time management — manages multiple employers at different stages of the survey cycle simultaneously
  • Customer service orientation — frequent point of contact for employer representatives during survey collection

Pay: $18.00 – $20.00 per hour

Work Location: Remote

Title: Survey Operations & Data Analyst

Company: YIIU

Location: Remote

 

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