Supervisory Clerk I (OCFO – Treasury Division) Promotional Opportunity

Description

Examples of Duties

DUTIES AND RESPONSIBILITIES

• Implements the ERP Cloud applications that impact supervised operations including other technology applications that are introduced over time
• Supervises all office and support duties performed by subordinate clerical staff
• Monitor call center operations to ensure service level goals, productivity standards, and customer satisfaction objectives are achieved.
• Conduct call monitoring, quality assurance reviews, and performance evaluations to assess employee performance and identify training needs.
• Directs subordinates to read source documents and enter relevant data into specific data fields
• Oversees staff in the operation of office machines and software
• Advises clerical employees on the proper use of telephone use and communication
• Supervises the proper maintenance, organization, and updating of documents and relevant data; Instills organizational practices such as storing and retrieving materials in alphabetical, numerical, or chronological order
• Oversees maintenance and updating of filing, inventory, mailing, and database systems by subordinates
• Supervises clerical processes that ensure proper compilation, sorting, accuracy, and verification of data
• Monitors employee communication with customers, employees, and other individuals involving answering questions, explaining information, and addressing complaints
• Ensures proper handling of incoming and outgoing mail and other correspondence
• Supervises employee workstreams to confirm order forms are correctly matched with invoices and are properly recorded
• Directs various data-verification procedures that detect and minimize errors
• Oversees basic accounting functions utilized by subordinates including debiting and crediting accounts in specialized accounting and financial software programs
• Checks reports and crucial documents for correct entry, accuracy, and completeness
• Reviews and summarizes statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses; Presents findings to managers and Executive team
• Ensures proper coding of documents to adhere to City procedures
• Investigates major discrepancies in records or reports; Uses expert experience and knowledge to identify problems and remedy solutions
• Supervises reports prepared by subordinates that relate to expenses, invoices, receipts, statements, and related information
• Ensures proper handling and processing of cash, checks, and vouchers by staff
• Oversees clerical operations to ensure compliance with Federal, State, and City policies, procedures, and regulations
• Supervises payroll time, payroll data, withholdings, benefits, and other employee related data
• Performs special projects and other duties as assigned

GENERAL MANAGEMENT/SUPERVISORY DUTIES AND RESPONSIBILITIES

• Supervises subordinate staff of paraprofessionals who perform general office or support duties including bookkeeping, voucher audit, payroll, and timekeeping.
• Plans work to be accomplished by subordinates including the implementation of the ERP Cloud modules and technology applications that impact the work supervised.
• Ensures compliance with all of the implementation guidelines required for successful implementation and use of new technologies.
• Identifies operational issues associated with ERP Cloud and new technology applications and brings these to the attention of higher-level personnel for resolution.
• Sets priorities and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of employees.
• Evaluates performance of subordinates including conducting periodic reviews of performance including a six month and annual review.
• Gives advice, counsels, or instructions to individual employees on both work and administrative matters.
• Interviews candidates for positions in their unit.
• Makes recommendations for appointment, promotion, or reassignment involving such positions.
• Hears and resolves complaints from employees.
• Refers group grievances and the more serious complaints not resolved to higher level managers.
• Recommends minor disciplinary measures such as warnings and reprimands.
• As needed, consults with specialists on training needs, and decides on training problems related to the units supervised including training in ERP Cloud applications and new technologies.
• Identifies developmental and training needs of employees in consultation with the Chief Learning Officer.
• Provides or makes provision for such development and training.

Minimum Qualifications

Education

• High school graduation or general education development (GED) certificate.

Experience

• Must have a minimum of five (5) years’ total experience in clerking or a teller.

• Previous supervisory capacity over clerk professionals is not required however, should have experience in leading teams, projects, or other assignments that illustrate supervisory capabilities.

• Supervisory Clerk I must demonstrate proficiency with integrated word processing and spreadsheet functions.

• Three (3) or more years of progressively responsible experience in a call center, customer service, contact center, or public-facing service environment.

• Proficiency with customer relationship management (CRM) systems, call center software, workforce management tools, and Microsoft Office Suite.

• Certification in customer service, contact center management, leadership, quality assurance, or workforce management is a plus.

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated

Supplemental Information

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 points

LRD:02/20/2026

Knowledge, Skills and Abilities

Knowledge in:

• Body of accounting, budget, or other financial management regulations, practices, procedures, and policies related to the specific financial management support functions
• A wide variety of interrelated steps, conditions, and procedures or processes required to assemble, review, and maintain complex accounting, budget, or other fiscal transactions
• Various accounting, budget, or other financial regulations, laws, and requirements to ensure compliance and recommend action
• Variety of accounting and budget functional areas and their relationships to other functions to research or investigate problems or errors that require reconciling and reconstructing incomplete information, conducting extensive and exhaustive searches for required information, or performing actions of similar complexity
• Automated accounting and budget systems to reconcile errors that require an understanding of nonstandard procedures or to provide assistance in the development of automated procedures for clerical operations
• Extensive and diverse accounting, budget, or other financial regulations, operations, and procedures governing a wide variety of types of related transactions to resolve nonstandard transactions, complaints, or discrepancies, provide advice, or perform other work that requires authoritative procedural knowledge

Skill in:

• Use of personal computers
• Use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office suite software packages • Use of Excel (e.g. Formulas, Pivot Tables, Vlookup, Hlookup, other functions, charts, tables) and other financial management software packages functionality
• Use of large complex, multi-departmental financial systems
• Understanding written sentences and paragraphs in work related documents
• Communicate effectively in writing as appropriate for the needs of the audience
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Using mathematics to solve problems

Ability to:

• Interact effectively with senior leadership, subordinates, department personnel, and others
• Communicate information and ideas in speaking so others will understand
• Collect, alphabetize, code, numerically rank, sort, and batch documents

EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

• Medical – Eligible for hospital, surgical, and prescription drug benefits.
• Dental
• Vision

INSURANCE

• Life Insurance – Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
• Long-Term Disability Insurance (Income Protection Plan) – The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

• Sick Leave
• Vacation
• Holidays

OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;
• At age sixty (60) if you have at least ten (10) years of service, or
• At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
• An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES – Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.