Overview
Summer time Front Desk Associate AM shift Jobs in Winston-Salem, NC at Hawthorne Inn and Conference Center
A Front Desk Receptionist/Guest Service Agent is primarily responsible for greeting the guests with a smile, booking hotel stays, checking-in guests, and providing excellent customer service in a courteous way to all guests in person or otherwise at all times.
In addition to the typical front desk duties, the realm of responsibilities for the job will extend beyond that to include administrative support to other departments. This allows the Front Desk Receptionist/Guest Service Agent to expand his/her skill sets and work in a fast paced environment with new challenges daily. A thorough knowledge of what The Hawthorne Inn & Conference Center has to offer and an outgoing, friendly personality is required.
Duties will include:
- Checking-in and checking-out guests
- Making and modifying hotel reservations in our Property Management System
- Operating office equipment
- Computer processing/data entry
- General concierge duties
- Assisting all guests via phone, email or in person
- Working any shift (1st, 2nd, 3rd) assigned by supervisor
Qualifications/Skills:
- Positive and upbeat personality
- Desire to deliver outstanding customer service to our guests.
- Proficient computer skills in Microsoft Word, Excel and Outlook
- Excellent communication skills and multi-tasking
- Keen attention to detail
- Ability to organize and prioritize work.
- Problem solving in order to effectively deal with internal and external customer
- Office and/or hospitality experience required
Requirements:
- Requires working days, evening, weekend and holiday hours.
- One year of office experience preferred
- One year of hospitality experience preferred
Pay: $11.00 – $13.00 per hour
Benefits:
- Employee discount
Work Location: In person
Title: Summer time Front Desk Associate AM shift
Company: Hawthorne Inn and Conference Center
Location: Winston-Salem, NC
