Overview

Spa Attendant Jobs in Portland, OR at Knot Springs

EXPERIENCE – TEAM MEMBER

Knot Springs is Portland’s wellness social club centered around wellness and good times. Our mission is to create an oasis that empowers individual wellness through real community. We challenge traditional spa and fitness models to blend hospitality and health in a way that reflects our core values of belonging, growth, joy, wholeness, intention, and presence. We are driven by the idea that "the only way a company can grow, stay true to its soul, and remain consistently successful is to attract, hire, and keep great people." We recognize all of these qualities in you and welcome you to join our team of hospitality professionals and wellness practitioners.

JOB DUTIES & KEY RESPONSIBILITIES

Full-Time/Part-Time, Hourly

Front Desk & Back of House Operations:

  • Be on time. Shifts, appointments, etc. On time means you are in your assigned station and ready to work at the start of your assigned shift.
  • Educate all guests on Knot Springs policies, including but not limited to wristband polices and appropriate experience etiquette.
  • Communicate and coordinate with other departments on guests’ comings and goings
  • Absorb knowledge, and share what you learn with our guests. Please, never give medical advice.
  • Support a consent culture, and always maintain a harassment and abuse-free work environment.
  • Regularly attend, participate in, and support training and staff meetings.

Client Experience & High-Level Hospitality

  • Serve as a point of contact for all clients entering the Springs, greeting them warmly and professionally to create a friendly and welcoming atmosphere.
  • Demonstrate and balance the high-level needs of hospitality with necessary administrative duties.
  • Ensure a seamless client journey by managing check-in and check-out, confirming updated waivers, and assigning lockers according to Knot Springs standard operating procedures.
  • Educate all guests on Knot Springs policies, including wristband procedures and appropriate experience etiquette.
  • Coordinate and communicate effectively with other departments regarding guest arrivals and departures to ensure operational fluidity.

Operational Compliance & Team Contribution

  • Set a positive and efficient example for the Experience Team by performing all duties, large and small, to an exceptional standard.
  • Maintain compliance with all Knot Springs policies, standard operating procedures, and best practices.
  • Maintain flexibility in scheduling to provide coverage for special projects, events, and occasional emergency situations.
  • Attend and actively participate in all scheduled training sessions and bi-monthly staff meetings.

QUALIFICATIONS & REQUIREMENTS

  • 1-2 years of proven hospitality and customer service experience.
  • Demonstrates exceptional self-accountability and superior time-management and organizational skills.
  • Strong initiative and problem-solving skills, with the ability to calmly and efficiently resolve issues in a timely manner.
  • Able to effectively manage multiple projects and prioritize work activities simultaneously.
  • Possesses the maturity to perform responsibilities effectively without direct supervision.
  • Excellent interpersonal and customer service skills, with a demonstrated passion for ethics, empathy, and the ability to connect with others.
  • Clear and direct communication skills.
  • Able and willing to lead, coach, inspire, and motivate team members by setting a positive example.
  • Confident and tactful in both giving and receiving constructive performance feedback.
  • Genuine enthusiasm for the Knot Springs mission to create a wellness oasis.
  • Proficiency or ability to quickly master operational software, including Trybe, G Suite, email, Slack, and any other applications used by Knot Springs.
  • Must be firmly rooted in the Portland area and able to adjust travel plans to accommodate seasonal business needs.
  • Willingness to work a flexible schedule based on departmental and facility needs, including nights, weekends, and holidays.

*This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on operational needs.

Pay: $20.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

Title: Spa Attendant

Company: Knot Springs

Location: Portland, OR

 

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