Overview

SENIOR CLERK Jobs in Jacksonville, USA at State of Florida

Position: SENIOR CLERK – 64068361

Senior Clerk (Position No. )

Requisition No: 877617
Agency:
Department of Health
Pay Plan:
Career Service
Salary: $34,760 – $38,235
Posting Closing Date: 06/26/2026

Your Specific Responsibilities

Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center.

Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)

  • Register, verify, and update client demographic information in HMS.
  • Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
  • Accurately prepares client medical records prior to scheduled appointment time.
  • Establishes, updates, and verifies patient demographic and insurance information.
  • Collects, analyzes and records interview data about clients.
  • Compiles various clerical reports.
  • Verifies validity of documentation of client’s eligibility for care using modern computing techniques and database retrieval.
  • Schedules client appointments.
  • Ensure all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.
  • Serves as a witness to signature of client consent forms and other documents.
  • Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
  • Directs and responds to general public inquires both in the Center and on the telephone.
  • Retrieves, prepares, and maintains medical records.
  • Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
  • Photocopies records and reports as necessary for referrals to outside providers.
  • Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
  • Assists with inventory and ordering office clerical supplies as needed.
  • Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
  • Completes Time Sheet and Employee Activity Records in a timely manner.

Public Health Competency Domain 7:
Financial planning/Management skills

  • Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
  • Accounts for and documents fees collected according to established policy.
  • Adheres to End of Day (FOO) policy and procedures which includes, but is not limited to, cash drawer maintenance, billing reconciliation and entering chargeable items.
  • Receives and audits Superbills for completeness and accuracy.
  • Reconciles Superbills for errors, obtains corrections, and prepares for billing.
  • Attends in-service education, staff meetings and health promotion activities as directed or indicated.
  • Completes mandatory trainings within established time frame.
  • Serves as Information and Key Custodian.
  • May be required to perform duties and responsibilities at other FDOH-Duval sites as necessary.
  • Performs other related duties as assigned.

Knowledge
Required Knowledge, Skills, and Abilities:

  • Knowledge of administrative and clerical procedures and systems such as-word processing managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
  • Customer and personal service – knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics – using mathematics to solve problems.
  • Computer
    -knowledge of computer software including applications.
  • English Language – knowledge of the…

Title: SENIOR CLERK

Company: State of Florida

Location: Jacksonville, USA

Category:

 

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