Overview
Scheduling Coordinator Jobs in Georgetown, TX at CTX Mowing, LLC
Account Manager / Scheduler
CTX Mowing
Georgetown, TX
Position Overview
CTX Mowing is seeking a highly organized, customer-focused Account Manager / Scheduler to support our growing lawn care and landscape maintenance operations. This position serves as the primary point of contact for customers while coordinating schedules, managing service requests, and supporting field crews to ensure exceptional service delivery.
The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment. Strong communication skills, problem-solving abilities, and a commitment to customer satisfaction are essential.
Responsibilities
Customer & Account Management
- Serve as the primary contact for residential and commercial maintenance customers.
- Respond to customer inquiries, service requests, and concerns in a professional and timely manner.
- Build and maintain positive relationships with clients through regular communication and follow-up.
- Conduct site visits as needed to review customer concerns, evaluate service quality, and identify enhancement opportunities.
- Prepare and deliver proposals, estimates, renewals, and service agreements.
- Assist in retaining existing customers and identifying opportunities for additional services.
Scheduling & Operations
- Schedule and coordinate daily, weekly, and seasonal maintenance routes.
- Adjust schedules due to weather, equipment issues, customer requests, or staffing changes.
- Communicate schedule updates and route changes to field crews.
- Monitor production schedules to ensure services are completed efficiently and on time.
- Coordinate enhancement projects, irrigation repairs, mulch installations, cleanups, and special services.
- Assist management in balancing workloads and maximizing crew productivity.
Administrative Duties
- Utilize company software systems, including Aspire Crew Control, to manage customer accounts, scheduling, work orders, and proposals.
- Maintain accurate customer records, notes, and service history.
- Review completed work orders and ensure proper documentation and photos are submitted.
- Assist with invoicing support, and customer account maintenance.
- Generate reports related to scheduling, production, and customer service metrics.
Team Support
- Communicate effectively with crew leaders, technicians, and management.
- Help resolve customer concerns by coordinating with field staff and management.
- Support hiring efforts, onboarding, and employee communication when needed.
- Promote a positive company culture focused on professionalism, quality, and customer satisfaction.
Qualifications
Required
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Proficiency with Microsoft Office, Google Workspace, and computer-based scheduling systems.
- Customer service experience.
- Valid driver’s license and reliable transportation.
Preferred
- Experience in the lawn care, landscape, irrigation, or property maintenance industry.
- Experience with Aspire, LMN, Service Autopilot, or similar landscape management software.
- Previous scheduling, dispatching, project coordination, or account management experience.
- Understanding of landscape maintenance practices and terminology.
Physical Requirements
- Ability to sit, stand, walk, and occasionally visit active job sites.
- Ability to work both indoors and outdoors as needed.
- Ability to occasionally lift up to 25 pounds.
Benefits
- Competitive pay based on experience.
- Full-time position.
- Paid holidays and paid time off.
- Opportunities for advancement within a growing company.
- Supportive team environment.
About CTX Mowing & Landscape
CTX Mowing & Landscape provides professional lawn care, landscape maintenance, irrigation, and enhancement services throughout Central Texas. We take pride in delivering reliable service, maintaining strong customer relationships, and creating opportunities for our employees to grow and succeed.
Pay: $20.00 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
Title: Scheduling Coordinator
Company: CTX Mowing, LLC
Location: Georgetown, TX
