Overview
Rental Coordinator Jobs in Cape Town, South Africa at Village n Life
This role forms part of the Property Management team within the Village n Life group, based in Maitland.
The Role
As Rental Coordinator, you’ll be responsible for managing tenant vetting and stakeholder communication for Club Resco, across the rental application process while supporting key administrative and rental collection functions. This role focuses on ensuring only qualified tenants are approved through a structured and compliant vetting process, while maintaining clear, professional communication with applicants, landlords and internal teams. You will also contribute to the smooth administration of rental operations, including tenant onboarding, record management and rental collections, ensuring accurate documentation, compliance and a well-organised tenant lifecycle.
Responsibilities
- Manage the full tenant application process from submission to decision
- Conduct credit checks, affordability assessments and reference verification
- Ensure FICA compliance and accurate supporting documentation
- Process applications on systems such as Pay Prop
- Compile clear vetting reports with recommendations for approval or decline
- Identify and escalate high-risk or non-compliant applications
- Act as the primary point of contact for applicants during the application process
- Communicate professionally with tenants, landlords and internal teams
- Manage expectations and timelines throughout the vetting process
- Handle sensitive conversations including application declines and affordability concerns
- Deliver a service-driven, brand-aligned communication experience
- Support lease preparation and lease renewal administration
- Maintain accurate tenant records and supporting documentation
- Assist with onboarding approved tenants into the rental portfolio
- Support rental administration including rental collections and follow-up on outstanding payments
- Liaise with tenants regarding rental queries and payment communication
- Ensure all tenant files remain compliant, organised and audit-ready
- Ensure adherence to the Rental Housing Act and internal property policies
- Maintain consistent vetting standards across all applications
- Ensure POPIA compliance and the accuracy of captured tenant data
What We’re Looking For
- 2–4 years’ experience in property rentals or administration
- Proven experience in tenant vetting and application processing
- Experience with rental systems (Pay Prop advantageous)
- Strong understanding of South African rental processes
- Excellent communication and interpersonal skills
- High attention to detail and strong organisational ability
- Process-driven with strong accountability
- Able to manage pressure and high application volumes
- Team player with a strong service mindset
What We Offer
- A professional property management environment within Village n Life
- Opportunity to grow within a dynamic and expanding portfolio
- Exposure to structured property operations and compliance processes
- Market-related remuneration based on experience and portfolio exposure
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Title: Rental Coordinator
Company: Village n Life
Location: Cape Town, South Africa
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