Overview
Receptionist / Passenger Coordinator Jobs in City of Cape Town, Western Cape, South Africa at Sport Helicopters
Title: Receptionist / Passenger Coordinator
Company: Sport Helicopters
Location: City of Cape Town, Western Cape, South Africa
Job Title: Receptionist / Passenger Coordinator
Location: V & A WATERFRONT
Company: SPORT HELICOPTERS
Reports to: Operations Manager / HR ACCOUNTS
Employment Type: [Full-Time / Part-Time]
Job Summary:
We are seeking a professional and customer-focused Receptionist / Passenger Coordinator to be the first point of contact for our helicopter operations. This role combines front-desk administrative duties with hands-on coordination of passengers for helicopter flights. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a safety-first mindset.
Key Responsibilities:
Reception & Administrative Duties:
- Greet visitors, clients, and passengers in a professional and welcoming manner.
- Answer phone calls, respond to emails, and manage bookings or inquiries.
- Maintain an organized and presentable front office area.
- Perform general administrative tasks, such as data entry, filing, and maintaining passenger manifests.
- Coordinate with pilots, operations staff, and ground crew regarding flight schedules and customer needs.
- Assist in managing the daily flight schedule and keeping passengers informed of changes or delays.
Passenger Coordination & Flight Support:
- Ensure smooth and safe on and off-loading of passengers before and after helicopter flights.
- Conduct pre-flight safety briefings for passengers as required.
- Escort passengers to and from the helipad or aircraft while maintaining strict adherence to safety procedures.
- Assist with weighing and ensuring it meets company safety limits.
- Maintain accurate records of passenger movements and manifest documentation.
- Monitor and manage waiting areas, ensuring passengers are comfortable and informed.
Skills & Qualifications:
- Previous experience in a customer service, reception, or aviation-related role advantages.
- Strong organizational and communication skills.
- Ability to multitask in a fast-paced, operational environment.
- High attention to detail and commitment to safety.
- Comfortable working outdoors and around aircraft.
- Basic computer literacy (Microsoft Office, booking systems).
Additional Information:
- Must be willing to work flexible hours, including weekends and holidays, depending on flight schedules.
- Training on helicopter safety procedures and passenger handling will be provided.
- Uniform/PPE provided as required for airside operations.
- Dangerous Goods certificate will be advantageous but not a must.
