Overview
Receptionist & Client Relations Coordinator Jobs in Atlanta at Northwestern Mutual
To apply, visit https://northwesternmutual.bamboohr.com/careers/31
The Receptionist & Client Relations Coordinator is responsible for providing hospitable, warm, and professional administrative engagements with clients, candidates, and guests who either visit the office or call the main line for support. This role provides administrative support to the Client Relations Center (CRC) clients and director, providing service and care to clients of the Network Office’s who are currently unassigned to an Advisor. The Receptionist & Client Relations Coordinator reports to the CRC Director and works in partnership with the Office Manager.
RECEPTION & NETWORK OFFICE SUPPORT
- Greet visitors and direct them appropriately
- Answer, screen and connect telephone calls
- Answer basic policy owner/policy benefit questions, as appropriate
- Maintain the reception area
- Receive and screen packages
- Complete and/or assist with projects as assigned by the CRC Director or Office Manager
- Cross-train in other support roles
CLIENT RELATIONS CENTER SUPPORT
- Maintain and update client data for CRC clients
- Handle incoming service requests relating to all Northwestern Mutual products, redirecting as appropriate
- Prepare and send letters to newly unassigned clients
- Reassign client files and records with Advisors as new relationships are established
- Monitor the terminations pending list to proactively connect with clients overdue on premium payments
- Provide general administrative support through reporting, activity tracking, and meeting preparation for the CRC Department and Digital Leads Program
QUALIFICATIONS
- Georgia Life & Health Insurance License or ability to attain in first 90 days of employment
- Customer services skills rooted in hospitality and care
- Excellent communication skills, both written and oral
- Organizational skills
- Proficient in Microsoft Office suite and able to quickly learn new technologies​
- Must align with company’s values: Excellence, Integrity, Commitment, Courage, and Fun
Pay: $38,000.00 – $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Title: Receptionist & Client Relations Coordinator
Company: Northwestern Mutual
Location: Atlanta
