Overview
Receptionist/Administrative Assistant Jobs in Massapequa at All Island Plumbing Heating & Cooling LLC
All Island Plumbing, Heating & Cooling is seeking a highly organized, customer-focused Office Admin/Receptionist to help oversee daily operations and support our growing team!
This position is ideal for someone who enjoys managing schedules, solving problems, helping customers, coordinating staff, and keeping a fast-paced service business running smoothly.
Compensation:
- Starting salary: $16 – $19 per hour (OFF the books)
- Higher compensation available based on experience
- Sales commissions and performance bonuses
- Growth opportunities as the company expands
Work Arrangement:
- Approximately 50% work-from-home
- Flexible scheduling
- In-office attendance required
- Full-time position, Monday – Friday
Primary Responsibilities:
- Answer incoming calls and provide exceptional customer service
- Schedule and dispatch plumbing service appointments
- Manage technician schedules and daily workflow
- Follow up on estimates, leads, and unscheduled jobs
- Assist with customer retention and review generation
- Create and manage customer records in company software
- Review technician paperwork, photos, and job notes
- Assist with billing and administrative tasks
- Manage social media content and posting schedules
- Digitally Gather jobsite photos and videos for marketing purposes
- Create basic flyers, graphics, and promotional materials as needed
- Assist with recruiting and onboarding efforts
- Help maintain company procedures and operations systems
Software Experience Preferred:
- Dispatching or scheduling software
- Microsoft Office / Google Workspace
- Social media platforms
- Comfortable learning web-based applications
Desired Traits:
- Strong phone skills and customer rapport
- Highly organized and detail-oriented
- Self-motivated and able to work independently
- Excellent communication skills
- Professional appearance and demeanor
- Problem solver who can think on their feet
- Team player with leadership potential
Experience:
- Administrative, office management, dispatching, customer service, operations, or service-industry experience preferred
About Us:
All Island Plumbing, Heating & Cooling is a growing residential service company serving Nassau and Suffolk Counties. We focus on exceptional customer service, professionalism, and creating opportunities for our team to grow.
To Apply:
Send your resume along with a brief summary of your experience and why you believe you would be a great fit for this role.
Pay: $16.00 – $19.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Work Location: Hybrid remote in Massapequa, NY 11758
Title: Receptionist/Administrative Assistant
Company: All Island Plumbing Heating & Cooling LLC
Location: Massapequa
