MED TRANSCRIPTIONIST/SUPPORT SPECIALIST

Qualifications:

Responsibilities:

• Performs secretarial, transcription and insurance information duties according to established procedures.
• Transcribe radiologic interpretations using word processing and digital dictation equipment.

• Effectively perform general clerical/administrative functions for the Medical Imaging clinics.

• Coordinates and organizes with the physician office staff needed patient information including demographics, physician orders, exams, office notes, etc.

• Conduct insurance verification tasks, pre-certification, or referral information from physician offices and/or insurance companies and authorization for elective and emergent patients.

• Responsible for incoming/outgoing calls to identify patient preauthorization’s/referral requirements and ensures they are met in a timely fashion.

• Knowledge of insurance requirements/guidelines, MHS Managed Care policy and procedures.

• Verify medical necessity for Medicare patients and contact ABN patients, if necessary.

• Secures authorizations for all managed care cases in a timely and thorough manner to maximize timely billing and prevent bad debt.

• Independently tracks all authorizations and maintains database of authorization information, as well as status/outcome of all requests.

• Quality checks insurance from pre-registered accounts from other areas.

• Works closely with billing and accounting staff to facilitate timely and accurate billing by quality checking accounts to prevent denials and bad debt.

• Discriminates and sets priorities for received information.

• Participates and conducts Quality Assurance activities; maintaining logs, statistical records, and data collection.

• Perform clerical duties for Hi-IQ.

• Adheres to all government and private insurance, HIPAA and JCAHO guidelines as well as patient confidentiality policies.

• 
  Interacts with a variety of hospital personnel, doctors’ offices, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:
• Consult other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.

• Facilitate scheduling and registration within Medical Imaging and with other departments.

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction.

• Manage incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits.

• 
  Medical Record maintenance according to policy and established procedure:
• Assembles medical records for patient’s chart.

• Identifies past medical records when applicable, and combines records.

• Adds reports to charts as soon as received on unit, labs, EKG, X-ray, Exams, Reports of Operation.

• Files patient data after review by nurse/radiologist.

• Prepares paperwork for patient transfer to other facilities.

• Thins charts when needed and forwards discharge patient records to Medical Records.

• Manages large amounts of sensitive, confidential information concerning patient and family information in medical documents.

• 
  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• 
  SAFETY: Prevent Harm – I put safety first in everything I do. I take action to ensure the safety of others.

• 
  COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.

• 
  QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• 
  EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

• 
  Assists in promoting efficient functioning of the department in the interest of patient care.
• Participate in performance improvement activities for the department and organization.

• Manages pleural effusion or malignant ascites drainable catheter (PLeurX, Aspira) process.

• Performs other related work as required or requested.