Provider Services Coordinator

COMPANY OVERVIEW:

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include:

• 
  Free membership to any of our YWCA locations
• 
  Indoor heated pools open year-round for water aerobics
  
• Two locations offering lap swimming (East and Central)
  
• Access to weight rooms and cardio equipment at all locations
  
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

• Katharine White Harvey Branch – 313 Bartlett Dr. El Paso, TX. 79912

• Shirley Leavell Branch – 10712 Sam Snead Dr. El Paso, TX. 79935

• Joyce Jaynes Branch – 1600 Brown St. El Paso, TX. 79902

• Escobar Branch – 10712 Sam Snead Dr. El Paso, TX. 79935

JOB SUMMARY:

Under immediate supervision, performs varied duties to provide support to families and CCS providers. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

• Regular attendance at Employer’s place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.

• Performs varied clerical support duties as assigned such as typing, filing, and answering the telephone.

• May enter data in automated system and verifies accuracy and/or reconciles totals.

• Conducts new provider orientation, in person or virtual.

• Support CCS providers with technical assistance.

• Assist with reporting to include but not limited to attendance, ad hoc reports, and capacity tracking.

• Provides explanations to parents and/or providers.

• May contact parents and/or providers to update and document appropriate records.

• May receive and document concerns of parents and/or providers.

• Processes Careforce (Child Care Services) contracts, amendments, terminations, and closures to include but not limited to proper filing, notation in automated system, and data entry.

• Processes all relative care packets in a timely manner and ensure accuracy of data.

• Educates parents and providers on Texas Rising Star (TRS).

• Utilizes Workforce Solutions Borderplex, Texas Workforce Commission, and other established systems to complete all assignments.

• Follows all YWCA policies and procedures, including safety procedures, at all times.

• Responsible for all equipment, supplies, documents and materials related to job.

• Handle sensitive information with discretion and adhere to privacy and confidentiality policies.

• May collaborate with all levels of staff, departments, and public as appropriate to the job.

JOB QUALIFICATIONS:

• High School graduate, associate degree highly preferred.

• Three (3) years’ experience in clerical, customer service, and outreach or other service position; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

• Must possess hands-on PC skills including working knowledge of MS Office software.

• Working knowledge of accepted office procedures required.

• Bilingual abilities in English/Spanish preferred.

• Must possess good telephone, conversation, and written communication skills.

• Requires initiative, diplomacy, good judgment, persuasion.

• Requires ability to work under pressure.

• Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

ANTICIPATED BENEFITS:
YWCA Membership and Program Discounts
Basic Life Insurance and Retirement
Medical, Dental, Vision