Overview
Plumbing Dispatch & Service Coordinator Jobs in Reno, NV at All Connect Plumbing LLC
Overview
We are seeking a reliable and detail-oriented Plumbing Dispatch & Service Coordinator to join our team! In this vital role, you will serve as the central hub for coordinating plumbing service requests, dispatching technicians efficiently, and ensuring seamless communication between clients, field teams and office staff. Your proactive approach will help optimize service delivery, improve customer satisfaction, and streamline our operations. The ideal candidate thrives in a fast-paced environment, is highly organized, and delivers excellent customer service with professionalism and efficiency.
Responsibilities
- Manage and operate Housecall Pro software, including job creation, scheduling, dispatching, and customer records.
- Coordinate daily schedules and dispatch technicians efficiently based on job priority, location, and availability.
- Provide exceptional customer service via phone, email, and messaging platforms
- Handle inbound and outbound calls with professionalism and strong phone etiquette
- Set up jobs accurately, including entering customer details, job descriptions, and service requirements
- Follow up with customers after service completion to ensure satisfaction and address any concerns
- Prepare and process invoices; assist with payment collection and documentation
- Manage and respond to company emails in a timely and professional manner
- Maintain clear communication between customers, technicians, and management
- Provide general administrative support, including data entry, record keeping, and filing
- Assist in resolving scheduling conflicts, customer concerns, and service issues
Requirements
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced work environment
- Experience with scheduling or dispatching preferred
- Familiarity with Housecall Pro or similar service management software preferred
- Excellent organizational and time-management abilities
- Professional phone etiquette and strong problem-solving skills
- Detail-oriented with the ability to prioritize tasks effectively
- Proficient in basic computer applications (email, scheduling systems, data entry)
Work Environment:
- Fast-paced office setting
- Team-oriented environment with frequent communication between staff and field technicians
Compensation & Benefits:
- Competitive pay based on experience
- Opportunities for growth within the company
- Competitive heath benefits included- health, vision & dental insurance offered.
- Retirement plan offered with 3% matching.
- Upon completion of 90-day probation, company will conduct performance review, to evaluate role alignment, discuss growth opportunities, and reassess compensation.
Pay: $17.00 – $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
Title: Plumbing Dispatch & Service Coordinator
Company: All Connect Plumbing LLC
Location: Reno, NV
