Overview
Phone Receptionist in Medical Office Jobs in Lehigh Acres, FL at Galenus Group Inc/Castillo’s MD Services
Job Overview
We are seeking a immediately hiring professional, bilingual (English/Spanish) Receptionist with experience in primary care clinics to join our team. The ideal candidate will have exceptional customer service skills, the ability to manage a high volume of calls, and proficiency in tools like RingCentral, G Suite, and Microsoft Office. This role requires a proactive, organized, and compassionate individual who excels in time-sensitive situations and supports seamless communication between patients and staff.
Responsibilities
- Customer Service: Provide a welcoming and professional experience for patients, families, and visitors, addressing their needs with compassion and efficiency.
- Call Management: Handle a high volume of phone calls via RingCentral, including scheduling appointments, answering inquiries, managing medication pickups, and ensuring adherence to clinic policies.
- Bilingual Communication: Communicate effectively with patients and staff in both English and Spanish, serving as a vital link for diverse patients and team members.
- Appointment Coordination: Schedule, confirm, and manage appointments while ensuring clinic schedules are optimized for efficiency.
- Medication Support: Manage calls related to medication pickups, adherence follow-ups, and prescription inquiries, ensuring timely communication with medical staff.
- Administrative Support: Maintain accurate records, update patient files, and assist with Medicare and insurance documentation using tools such as G Suite and Microsoft Office.
- Time-Sensitive Coordination: Triage urgent patient needs and escalate issues appropriately to ensure timely resolution.
- Technology Utilization: Utilize RingCentral, G Suite, and Microsoft Office for communication, scheduling, and administrative tasks to streamline clinic operations.
- Team Collaboration: Work closely with clinic staff to ensure seamless coordination and communication in a fast-paced environment.
Required Skills and Qualifications:
- Proven experience as a receptionist in a medical or primary care setting.
- Proficiency in RingCentral, G Suite (Google Drive, Docs, Sheets, etc.), and Microsoft Office (Word, Excel, Outlook).
- Bilingual (English and Spanish) with excellent verbal and written communication skills.
- Ability to handle time-sensitive tasks and prioritize effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Exceptional customer service skills with a compassionate and patient-focused approach.
Requirements
- Familiarity with Medicare policies, claims, and patient documentation.
- Experience working with electronic medical records (EMR) systems.
- Knowledge of medication adherence practices and primary care workflows.
- Previous experience in a high-call-volume environment.
- Clear, articulate telephone voice.
- Outgoing telephone personality.
- Grammatically correct use of English both spoken and written (bilingual Spanish a big plus).
- Basic knowledge of Windows PC operating system and word processing fundamentals.
- High-school diploma or equivalent required.
- Strong customer service skills with a friendly demeanor.
- Excellent time management abilities to handle multiple tasks effectively.
- Strong computer literacy with the ability to learn new software quickly.
- Attention to detail with strong proofreading skills for document accuracy.
- Prior experience in office management is a plus but not required.
- Ability to work independently as well as part of a team in a dynamic environment.
We look forward to welcoming a dedicated Telephone Receptionist who is eager to contribute positively to our team!
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Ability to Commute:
- Lehigh Acres, FL 33936 (Required)
Ability to Relocate:
- Lehigh Acres, FL 33936: Relocate before starting work (Required)
Work Location: In person
Title: Phone Receptionist in Medical Office
Company: Galenus Group Inc/Castillo’s MD Services
Location: Lehigh Acres, FL
