Overview
Pet Resort Pawcierge-Front Desk Jobs in SeaTac, WA at Noble Pet Resort
About Noble Pet Resort
Noble Pet Resort is a premium pet hospitality experience designed around thoughtful care, structured environments, and a team-first culture. We are building something different—where high standards and genuine care go hand in hand.
​Position Summary
The Pawcierge is responsible for creating a welcoming, polished, and engaging experience for every pet parent.
This role serves as the primary point of contact for clients and sets the tone for how Noble is experienced—from the first interaction through every visit. In addition to managing front-of-house operations, the Pawcierge plays a key role in capturing and sharing moments that reflect the Noble experience.
At Noble, this role goes beyond traditional customer service. It is about building trust, communicating with intention, and ensuring that every interaction feels thoughtful, organized, and genuine.
What You’ll Be Exceptional At
Customer Experience & Client Interaction
- Creating a warm, professional, and memorable experience for every client interaction
- Welcoming clients confidently and ensuring a smooth, organized check-in and check-out process
- Communicating clearly and thoughtfully with pet parents across all channels (in-person, phone, email, text)
- Building trust by being responsive, informed, and attentive to client needs
Front-of-House Execution & Organization
- Managing reservations, inquiries, and scheduling with accuracy and attention to detail
- Maintaining organized and up-to-date client and pet profiles
- Supporting tour experiences by confidently explaining services and answering questions
- Ensuring the front desk environment remains calm, efficient, and well-managed—even during busy periods
Brand & Social Storytelling
- Capturing high-quality photos and videos of pets that reflect their personality and experience
- Identifying meaningful, natural moments worth sharing—not just staged content
- Supporting Noble’s social presence through thoughtful, on-brand content
- Maintaining awareness of brand tone, presentation, and consistency
- This is not about posting frequently—it’s about capturing moments that matter.
What You’ll Be Comfortable With
Guest Awareness & Coordination
- Maintaining a working understanding of pet care operations, including playgroups, feeding, and daily routines
- Communicating effectively with the pet care team to ensure accurate and timely updates
- Ensuring that information shared with clients reflects what is actually happening in the resort
Back-of-House Awareness
- Supporting overall operations when needed
- Maintaining awareness of cleanliness, organization, and facility standards
- Stepping in to assist during busy periods as appropriate
What Makes You Exceptional
- You are organized, detail-oriented, and naturally put people at ease
- You communicate clearly, confidently, and with intention
- You are observant and able to capture moments that others might miss
- You remain composed and professional, even during high-volume or fast-paced situations
- You take pride in creating an experience that feels both seamless and personal
Requirements:
Required:
- Passion for working with dogs and cats, and delivering uncompromising care
- Experience in a customer-facing or service-oriented role
- Strong communication and organizational skills
- Comfort with multitasking in a fast-paced environment
- Basic computer proficiency
- Valid driver’s license and willingness to safely operate company vehicles (e.g., SUV or minivan) as needed
- Availability to work flexible schedules, including weekends and holidays
Preferred:
- Experience in hospitality, front desk, or client service roles
- Experience with reservation systems or CRM tools
- Comfort using a smartphone or camera to take high-quality photos and videos
- Familiarity with social media platforms and content creation
- Willingness to support overnight (ON) coverage on a limited, rotational basis as needed
Success in This Role Looks Like
- Clients feel welcomed, informed, and confident from their first interaction
- The front desk operates smoothly and efficiently, even during peak times
- Reservations and client records are accurate and well maintained
- Communication is clear, timely, and consistent across all channels
- Social content feels authentic, thoughtful, and aligned with the Noble experience
Benefits
- A true employee-first culture as a core part of how we operate
- Industry leading compensation package, including meaningful profit-share
- Industry leading health insurance package
- Complimentary pet services
Pay: $20.00 – $25.00 per hour
Application Question(s):
- Noble Pet Resort offers both part-time and full-time opportunities. Which type of role are you most interested in, and what does your general availability look like? Please include any schedule limitations.
- Because pets need care every day, our work includes weekend and holidays. Please let us know your availability for weekends and holidays, along with any restrictions.
- Have you worked with dogs in a group setting before, such as daycare, boarding, playgroups, training, shelter work, or a similar environment? Please tell us about your experience and comfort level.
Work Location: In person
Title: Pet Resort Pawcierge-Front Desk
Company: Noble Pet Resort
Location: SeaTac, WA
