Overview
Pet Grooming Store Front Desk Agent Jobs in Miami, FL at Kool and Kute
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team for Kool and Kute, a pet grooming salon. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations. We are looking for a front desk assistant for our Doral location.
Responsibilities
- Greet and welcome guests and their pets upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain effective communication with other hotel departments to ensure guest satisfaction.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with reservations, cancellations, and modifications as needed.
- Address any guest complaints or issues with professionalism and courtesy, escalating when necessary.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist bathing pets as needed. Will train.
Experience
- Previous experience in with customer service or guest services is preferred but not mandatory.
- Strong phone etiquette and communication skills are essential for this role.
- Must love animals
- Able to multi-task
Join our team as a Front Desk Agent where your hospitality skills will shine, and you will play a key role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $17.00 per hour
Work Location: In person
Title: Pet Grooming Store Front Desk Agent
Company: Kool and Kute
Location: Miami, FL
