Overview
Patient Care Concierge & Executive Assistant to the Medical Director Jobs in Bloomfield Hills at Revitalize Me Hyperbaric Oxygen and Wound Care Center
About Revitalize Me
Revitalize Me is a physician-led, national telehealth platform specializing in hormone optimization, weight management, peptide therapy, sexual health, and wellness medicine. Founded and led by a board-certified internal medicine physician, we deliver concierge-level care through a direct-to-consumer model backed by accredited compounding pharmacy partners and Diagnostics lab services.
We’re building a team that takes patient experience as seriously as clinical outcomes — and we’re growing fast.
About the Role
This is a hybrid role combining Patient Care Concierge responsibilities with Executive Assistant support for our Medical Director and Founder.
On the patient side, you are the first human connection a new patient has with Revitalize Me. When a patient submits a consultation request on our website, you call them, welcome them to the practice, gather clinical and goal-oriented information, educate them on our service offerings, and prepare them for a seamless handoff to our physician team. You are the bridge between patient inquiry and physician encounter — equal parts patient advocate, clinical communicator, and trusted advisor.
On the executive side, you’ll work directly alongside our Medical Director, supporting the day-to-day operations of a physician-CEO running a national telehealth practice. You’ll manage scheduling, communications, follow-ups, vendor coordination, and the operational details that keep things moving — freeing the Medical Director to focus on patients, providers, and growth.
This is a ground-floor role with significant growth potential as our team scales. The right person will become an indispensable part of the practice.
What You’ll Do
Patient Care Concierge Responsibilities
- Conduct warm outreach calls to new patients shortly after their inquiry is submitted
- Lead thorough intake conversations: medical history, symptoms, goals, expectations
- Educate patients on our services — TRT, HRT, GLP-1 weight loss, peptides, sexual health, dermatology — in clear, compliant, non-prescriptive language
- Align patients with appropriate service categories and lab panels before the physician consult
- Prepare comprehensive intake summaries for the physician to maximize consult time
- Follow up with patients post-consult to support onboarding, adherence, and retention
- Maintain accurate records in our EHR and CRM systems
- Operate within FDA, LegitScript, and state-specific telehealth compliance guidelines at all times
Executive Assistant Responsibilities (to the Medical Director)
- Manage the Medical Director’s calendar, meetings, and scheduling priorities
- Handle email correspondence, draft communications, and follow up on action items
- Coordinate with vendors, partners, pharmacies, lab providers, and external collaborators
- Prepare materials, agendas, and notes for internal and external meetings
- Track tasks, projects, and deliverables across multiple workstreams
- Run errands and handle on-site logistics as needed
- Maintain the Medical Director’s organizational rhythm — anticipating needs, removing friction, and keeping the day moving
- Maintain strict confidentiality around clinical, financial, and strategic information
Who You Are
Healthcare experience is required. We’re looking for someone who is comfortable with medical terminology, has strong patient-facing communication skills, and brings either a clinical or medical-sales background. Specific licenses are not required — but you should be able to speak the language of healthcare with confidence.
Examples of relevant backgrounds include (but are not limited to):
- Pharmaceutical or medical device sales
- Med spa or aesthetics consulting
- Clinical roles such as RN, LPN, CMA, or MA
- Patient coordinator, intake specialist, or front-office lead at a clinical practice
- Executive or administrative assistant in a medical, dental, or wellness practice
- Wellness, hormone, or weight-loss practice experience
- Healthcare customer service or telehealth concierge experience
You’ll thrive in this role if you are:
- An excellent communicator on the phone, in person, and in writing
- Highly organized — comfortable juggling patient calls, calendars, and projects in the same day
- Comfortable in sales conversations — confident closing without being pushy
- Naturally empathetic, discreet, and professional
- Proactive — you anticipate needs before being asked
- Trustworthy with confidential clinical, financial, and strategic information
- Tech-savvy: comfortable in EHR, CRM, video platforms, and Microsoft/Google Workspace
- Self-directed and excited to grow with a fast-moving DTC healthcare brand
Preferred (Not Required)
- Prior experience supporting a physician, executive, or business owner
- Experience in telehealth, concierge medicine, or hormone/wellness practice
- Working knowledge of TRT, HRT, GLP-1 weight loss, or peptide therapy
- Bilingual (English/Spanish)
The Hiring Process
This role includes a paid working trial period at the start so we can ensure the right fit on both sides before transitioning to a permanent full-time position. We invest heavily in the people we hire — coaching, education, and growth from a healthcare foundation are core to how we develop this role.
What We Offer
- Compensation based on experience
- Full-time, on-site, in-person role at our Bloomfield Hills, MI office
- Direct mentorship from a board-certified physician founder
- Ground-floor role in a rapidly scaling national telehealth brand
- Professional growth into leadership as the team expands
- Mission-driven work with a team that genuinely cares about patient outcomes
To Apply
Submit your resume and a short note (3–5 sentences) telling us:
- Your healthcare background
- Why this hybrid role (patient care + executive support) is the right fit for you
- What excites you about working directly alongside a physician-founder
Candidates with strong communication skills, organizational instincts, and a healthcare foundation will move to the top of the pile.
Pay: $25.84 – $31.12 per hour
Application Question(s):
- This role combines two functions: (1) calling new patients, gathering their goals, and guiding them toward consultation with our physicians, and (2) providing executive assistant support to our Medical Director — managing calendars, communications, and operational details. In 3–4 sentences, describe a time you successfully balanced patient-facing or client-facing work with administrative or organizational responsibilities.
- This is a full-time, on-site, in-person role at our Bloomfield Hills, Michigan office. The position also begins with a paid working trial period before transitioning to permanent. Are you able and willing to commit to these terms?
- Please explain and describe your healthcare background:
Experience:
- Healthcare Background: 1 year (Required)
Work Location: In person
Title: Patient Care Concierge & Executive Assistant to the Medical Director
Company: Revitalize Me Hyperbaric Oxygen and Wound Care Center
Location: Bloomfield Hills
