Overview
(Part-time) Front Desk Receptionist High-Performance Spa Jobs in Katy at Yacobewell: Lymphatic. Massage and Recover
Flexibility: High value is placed on candidates with the schedule flexibility to cover the front desk in case of contingencies or team absences.
Client Experience Coordinator (Front Desk & Operations)
Seeking a role where your organizational skills are valued as a core pillar of a premium wellness brand?
Yacobewell is not a standard spa; we are a high-performance wellness center. We are looking for an exceptional Client Experience Coordinator to serve as the "operational heartbeat" of our team.
You will be the first point of contact for our clients, ensuring that every interaction—from the first call to the final checkout—is seamless, professional, and consistent with the luxury care provided by our therapists.
Responsibilities
- The First Impression: Create a warm, inviting, and professional atmosphere for every client.
- Operational Flow: Own the clinic’s daily workflow, including scheduling, confirmations, and proactive lead follow-up.
- Client Advocacy & Growth: Manage the patient journey by ensuring intake forms are completed, answering inquiries with empathy, and driving client retention through proactive rebooking, combo service education, and retail sales.
- Environment & Standards: Maintain the clinic’s premium aesthetic by overseeing facility cleanliness, organization, and laundry operations.
- Tech-Driven Efficiency: Utilize our software systems to manage bookings, financial record-keeping, and communication. You are the "tech-lead" of our front office.
- Cross-Functional Support: Partner closely with our therapists to ensure the team is set up for success and the facility is prepared for every treatment.
Why Yacobewell?
- An Industry Launchpad: You are a critical part of a therapist-led team. We view this role as a long-term stepping stone for serious future professionals looking to grow within our brand.
- Premium Environment: Work in a safe, modern, and beautiful wellness center in Katy.
- We Give You the Tools: You will have access to all you need to do your job efficiently—no more manual, archaic processes.
- Career Growth: We don’t believe in dead-end roles. We provide training in customer experience, retail sales strategy, business management, and clinic operations.
Qualifications
- Mindset: A mature, collaborative nature with a strong work ethic. You take pride in maintaining an immaculate space and want to build a long-term career in wellness. (Note: This is a professional position; we are looking for career-minded individuals, not temporary seasonal help).
- Professionalism: Exceptional communication skills and a proactive, problem-solving mindset.
- Tech-Savvy: Proficiency in computer systems and the ability to quickly master new booking/administrative software.
- Education & Experience: Current enrollment in an aesthetics or massage therapy program is highly preferred. 1–2 years in high-end customer service, hospitality, or a premium medical setting is a plus.
- Languages: Bilingual (English/Spanish) proficiency is a nice-to-have, but not required.
Compensation, Schedule & Flexibility
Part-Time Schedule: 3 shifts per week (totaling 12–18 hours):
- 2 x Morning shifts (one of which must be Saturday)
- 1 x Afternoon shift
- Each shift is 4–6 hours.
Compensation: Competitive hourly rate.
Benefits: Access to employee discounts, professional development opportunities, and a supportive, collaborative environment.
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Title: (Part-time) Front Desk Receptionist High-Performance Spa
Company: Yacobewell: Lymphatic. Massage and Recover
Location: Katy
