Overview
Office Manager Jobs in Sherwood Park, Canada at First Canadian Financial Group
First Canadian is a national organization and we are experiencing unprecedented growth! We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.
- Group Retirement Savings Plan with employer match.
- On-site gym including free weekly classes with a qualified trainer.
- Newly renovated facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Employee Assistance Program (EAP).
- A Culture Team dedicated to diversity, inclusion, and employee programs.
- Employee recognition and appreciation events.
Check out our company page for all the information on why we believe First Canadian is an employer of choice!
If you are motivated to succeed by helping people, then this is the opportunity for you!
Position
The Office Manager (Alberta), based in Sherwood Park and reporting to the Director of Administration, oversees administrative teams across Reception, Office Support, and Insurance/Mechanical Breakdown/Protection Product Administration. The role manages core processes – including remittances, mail distribution, customer correspondence, document processing, and policy administration – while ensuring accuracy, consistency, and regulatory compliance. It also leads facility operations, coordinating maintenance, managing vendors, and ensuring office resources are in place.
This position focuses on operational efficiency, process improvement, and strong compliance to support business objectives.
Essential Responsibilities Management – Administrative Functions
- Oversee the daily operations of the Insurance, Mechanical Breakdown, and Protection Product Administration teams, ensuring timely and accurate processing of remittances, registrations, certificates, customer and dealer correspondence, and documentation.
- Oversee Reception, Office Assistants, and Administrative Assistants, ensuring standards for professional communication, effective call distribution, and efficient handling of visitors, mail, and administrative support tasks.
- Ensure accurate and timely keying of remittances, balancing deposits, and creation of daily bank deposits.
- Oversee invoicing, credit notes, and chargebacks related to remittance discrepancies, ensuring effective communication with dealer partners.
- Supervise issuance of customer correspondence, including eligibility notifications, missing information requests, and formal coverage letters.
- Ensure efficient processing and management of periodic customer payments for insurance and mechanical breakdown premiums, including communication with customers regarding payment issues and the secure handling of confidential payment information.
- Oversee scanning, secure document storage, and scheduled shredding processes to meet audit and compliance requirements.
- Use data, reporting, and feedback from teams and dealer partners to identify trends, recurring issues, and opportunities to refine administrative workflows.
Management – Team
- Ensure adequate staffing levels through cross-training and resource planning to support fluctuating workloads, breaks, absences, and business continuity.
- Provide coaching, guidance, and performance oversight to team members; conduct probationary and annual evaluations and address performance issues in alignment with Core Values and organizational policies.
- Ensure company policies, practices, and procedures are understood, applied consistently, and upheld to maintain the organization’s standards of service and excellence.
- Oversee the maintenance of procedures for all departmental roles and tasks to ensure clarity, consistency, and compliance with company expectations.
- Monitor departmental email accounts to ensure timely responses and adherence…
Title: Office Manager
Company: First Canadian Financial Group
Location: Sherwood Park, Canada
Category:
