Overview
Medical Receptionist Jobs in Middletown at Joint Worx Physical Therapy
Front Desk Medical Receptionist Job Description (Physical Therapy Office)
Job Title: Front Desk Medical Receptionist
Department: Outpatient Physical Therapy
Reports To: Clinic Manager/Office Manager
Position Summary
The Front Desk Medical Receptionist is responsible for creating a welcoming environment for patients while ensuring the efficient daily operation of the front office. This position manages patient scheduling, registration, insurance verification, and administrative support to help provide excellent patient care and customer service.
Essential Duties and Responsibilities
- Greet patients, families, and visitors in a professional and friendly manner.
- Answer and direct incoming phone calls.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and update existing patient demographics.
- Verify insurance eligibility, benefits, and obtain prior authorizations when required.
- Collect copays, deductibles, and outstanding patient balances.
- Maintain accurate electronic medical records (EMR).
- Scan and upload patient documents, referrals, and physician orders.
- Coordinate communication with physicians’ offices, insurance companies, and patients.
- Monitor daily appointment schedules and assist with patient flow.
- Ensure patient privacy and maintain HIPAA compliance.
- Process incoming and outgoing faxes, emails, and mail.
- Maintain a clean, organized, and professional reception area.
- Assist therapists and office staff with administrative tasks as needed.
Qualifications
- High school diploma or GED required.
- Previous medical receptionist or healthcare office experience preferred.
- Experience in a physical therapy, orthopedic, or rehabilitation clinic is a plus.
- Knowledge of medical terminology and insurance verification preferred.
- Proficiency with Microsoft Office and electronic medical record (EMR) systems.
- Strong organizational, multitasking, and time-management skills.
- Excellent verbal and written communication skills.
- Professional appearance and positive attitude.
Required Skills
- Outstanding customer service
- Strong attention to detail
- Ability to work independently and as part of a team
- Excellent phone etiquette
- Problem-solving and conflict-resolution skills
- Basic computer and data-entry skills
- Ability to maintain confidentiality
Physical Requirements
- Prolonged sitting and computer use.
- Occasional standing, walking, bending, and reaching.
- Ability to lift up to 20 pounds occasionally.
Typical Work Schedule
- Monday through Friday
- Day shift (may include occasional evening hours depending on clinic needs)
- Full-time or part-time positions available
Preferred Experience
- 1–2 years of medical office or front desk experience
- Familiarity with EMR systems (e.g., WebPT, Epic, Athenahealth, or similar)
- Experience with insurance verification, referrals, and patient scheduling
- Cash handling and payment collection experience
Key Competencies
- Compassionate and patient-centered approach
- Professionalism and reliability
- Strong communication and interpersonal skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Commitment to providing an exceptional patient experience
Pay: $17.00 – $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Medical Receptionist
Company: Joint Worx Physical Therapy
Location: Middletown
