Overview
Medical Office Receptionist Jobs in Clermont at Play Pals Therapy
The Medical Office Receptionist serves as the first point of contact for patients and visitors. This role is responsible for managing front desk operations, scheduling appointments, handling patient communications, verifying insurance information, and maintaining accurate patient records while providing excellent customer service in a fast-paced healthcare environment.
Key Responsibilities
Patient Interaction
- Greet patients and visitors in a professional and courteous manner
- Check patients in and out for appointments
- Verify patient demographic and insurance information
- Answer incoming phone calls and direct them appropriately
- Respond to patient inquiries regarding appointments, paperwork, and office policies
Appointment Scheduling
- Schedule, reschedule, and confirm patient appointments
- Coordinate provider schedules and manage appointment calendars
- Send appointment reminders and follow-ups when necessary
Administrative Duties
- Maintain and update patient records in the electronic medical records system
- Collect co-pays, payments, and outstanding balances
- Process patient forms, referrals, and authorizations
- Scan, file, and organize medical documents
Insurance and Billing Support
- Verify insurance eligibility and benefits
- Communicate with patients regarding billing questions when appropriate
- Assist billing staff with documentation as needed
Office Operations
- Maintain cleanliness and organization of the front desk and waiting area
- Ensure patient confidentiality and compliance with privacy regulations such as Health Insurance Portability and Accountability Act (HIPAA)
- Assist office staff with administrative tasks as needed
Required Qualifications
- High school diploma or equivalent
- Previous receptionist, administrative, or customer service experience
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with office software
Preferred Qualifications
- Experience working in a medical or healthcare setting
- Knowledge of medical terminology
- Experience with electronic medical record (EMR) systems
- Familiarity with medical insurance verification and scheduling procedures
Skills and Competencies
- Customer service and patient relations
- Organization and time management
- Attention to detail
- Multitasking in a fast-paced environment
- Professional communication and confidentiality
Work Environment
This position operates in a healthcare setting that may involve frequent interaction with patients, healthcare providers, and administrative staff.
Independent Contractor Notice: This opportunity is offered as an independent contractor (1099) position for forty hours per week. Compensation is paid at an hourly rate between $16.00 and $17.00 per hour, based on experience. Contractors are responsible for their own taxes and business expenses in accordance with guidelines from the Internal Revenue Service.
Pay: $16.00 – $17.00 per hour
Work Location: In person
Title: Medical Office Receptionist
Company: Play Pals Therapy
Location: Clermont
