Medical Office Receptionist

Overview

Medical Office Receptionist Jobs in Chula Vista at South County Hematology Oncology

Position Summary

We are seeking a compassionate, organized, and professional Medical Oncology Receptionist to join our busy oncology practice. The ideal candidate will provide exceptional customer service to patients and caregivers while managing a high-volume front desk environment. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced medical office.

Essential Duties and Responsibilities

Patient Reception & Customer Service

• Greet patients, visitors, and vendors in a professional and compassionate manner.
• Check patients in and out for appointments.
• Verify patient demographics, insurance information, and required documentation.
• Collect copays, deductibles, and outstanding balances.
• Assist patients with forms, referrals, and general office inquiries.
• Provide exceptional customer service to patients and family members during sensitive situations.

Appointment Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Coordinate new patient consultations, follow-up visits, and treatment appointments.
• Maintain accurate scheduling records and communicate appointment changes promptly.

Telephone & Communication Management

• Answer and direct a high volume of incoming phone calls.
• Take accurate messages and route calls to appropriate staff members.
• Respond to patient inquiries regarding appointments, referrals, and office policies.
• Utilize electronic messaging systems to communicate with providers and clinical staff.

Administrative Responsibilities

• Scan, upload, and index patient documents into the electronic medical record (EMR).
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Process incoming faxes, referrals, and medical records.
• Ensure accuracy of patient records and demographic information.
• Perform general clerical duties including filing, copying, and data entry.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1 year of medical office or healthcare reception experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to maintain confidentiality and professionalism.

Preferred

• Experience in oncology, hematology, or specialty medical practice.
• Knowledge of medical terminology.
• Experience with EMR systems and practice management software.
• Understanding of insurance verification and authorization processes.
• Bilingual (English/Spanish) preferred.

Skills & Competencies

• Compassionate and patient-centered approach.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Excellent time management and prioritization skills.
• Dependable, punctual, and team-oriented.
• Ability to remain calm and professional under pressure.

Physical Requirements

• Prolonged periods of sitting, standing, and computer use.
• Ability to communicate effectively in person and by telephone.

Benefits

Following successful completion of a 90-day introductory/probationary period, employees may become eligible for the following benefits

• Competitive salary
• Medical and dental
• Paid time off and holidays
• Profit Share Plan

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Title: Medical Office Receptionist

Company: South County Hematology Oncology

Location: Chula Vista