Overview
Lead Host Jobs in Dedham, MA at Miniluxe Inc
At our MiniLuxe studios we ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team
Position Overview:
MiniLuxe is hiring the Host position to support the client experience and studio operations to drive the highest level of hospitality, operational excellence, and consistency across our studios.
Please note: This role requires the flexibility to travel between Hingham, Dedham, and Westwood, along with weekend availability.
This role requires a passion for hospitality and 1+ years of experience in retail, spa/salon, or hospitality. This individual should find genuine passion in delivering happiness and connecting with clients. Candidates without relevant experience need not apply.
Key Responsibilities
Client Service/Hospitality:
- Exhibit a deep & natural passion for hospitality while exuding positivity while under pressure.
- Provide exceptional and meaningful service to clients.
- Build lasting relationships with new and loyal clientele.
- Supports the client experience and studio operations during each shift.
- Quickly and efficiently resolves client issues in the moment or with timely follow up.
- Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.
Team Culture & Support
- Ability to multi-task and prioritize to support the flow of clients and team.
- Displays a team player attitude- willing to jump in to help support the team of talent without being asked.
Business Driving:
- Accountable to driving studio daily/weekly/monthly revenue goals through retail knowledge, premium service selling/upgrading and schedule optimization.
- Process transaction/take payment for all retail/services rendered.
Studio Standards:
- Uphold the highest standards of cleanliness consistently throughout the day both on the studio floor and in the clean lab.
- Ensures inventory is regularly and accurately received and accounted for.
- Supports weekly/monthly inventory counts in studio.
Who You Are:
· Outgoing, friendly, positive, and love to connect with people.
· Excellent communication, verbal, and written skills
. Reliable and punctual
· Exceptional interpersonal, planning, and organizational skills
· Highly motivated, results-oriented, and a self-starter
· Ability to influence, motivate, and communicate cross functionally
· Problem solver, able to navigate operational issues with resilience
· Ability and willingness to travel to studios within the market
Benefits:
MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:
- Competitive compensation package
- Retail Commission
- Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
- Paid Time Off
- Retirement savings account aka 401k
- Free Services & Retail Discounts across our awesome non-toxic products
- Flexible Schedules
- Continued growth, development, and learning opportunities.
Job Type: Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Pay: $18.00 – $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
Work Location: In person
Title: Lead Host
Company: Miniluxe Inc
Location: Dedham, MA
