Overview
Hotel Guest service Agent Jobs in Philadelphia, PA at Sonesta Select Philadelphia Airport
Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our property . In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a smooth and professional experience from the moment they arrive. Your energetic approach and exceptional organizational skills will help create a positive environment that reflects our commitment to outstanding customer service and efficient office management. This paid position offers an exciting opportunity to develop your administrative expertise while supporting daily operations in a fast-paced setting.
Responsibilities
- Greet visitors and clients warmly, providing excellent customer service and ensuring they feel welcomed and valued
- Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
- Handle all front desk duties including scheduling appointments, managing calendars, and coordinating meetings with precision
- Maintain organized filing systems, data entry records, and ensure accurate documentation using Microsoft Office, Google Workspace, and other office software
- Support office management tasks such as inventory tracking, proofreading documents, and assisting with bookkeeping using QuickBooks or similar tools
- Answer inquiries via phone or email promptly, providing clear information or redirecting to appropriate departments
- Perform clerical duties such as copying, scanning, faxing, and maintaining office supplies to ensure smooth daily operations
Qualifications
- Proven experience in office management or administrative support roles with strong clerical skills
- Exceptional customer service skills with a professional demeanor and excellent phone etiquette
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and data entry software
- Bilingual abilities are highly desirable to assist diverse client needs effectively
- Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment
- Experience with front desk operations in medical or dental settings is a plus but not required
- Personal assistant or medical receptionist experience is advantageous for understanding specialized workflows
- Ability to type quickly with high accuracy while managing multiple responsibilities simultaneously
Join our team as a Front Desk Agent where your enthusiasm and organizational talent will make a meaningful impact every day! We value dedicated professionals who thrive on delivering exceptional support and creating welcoming spaces for everyone we serve.
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Title: Hotel Guest service Agent
Company: Sonesta Select Philadelphia Airport
Location: Philadelphia, PA
