Overview
Hotel Front Desk Agent / Guest Service Representative (All Shifts Required) Jobs in Van Buren, MI at Holiday Inn Express & Suites Belleville
Hotel Front Desk Agent / Guest Service Representative (Full-Time / Part-Time)
Open Availability Required – All Shifts / All Days
We are currently hiring a dependable, professional, and customer-focused Hotel Front Desk Agent to join our hospitality team. This position is ideal for candidates with hotel front desk, customer service, receptionist, hospitality, or guest service experience.
The Front Desk Agent serves as the first point of contact for hotel guests and plays a key role in creating a welcoming, professional, and memorable guest experience.
IMPORTANT REQUIREMENTS
âž¡ Must have OPEN availability all 7 days of the week
âž¡ Must be able to work ALL shifts, including weekends and holidays
âž¡ Must be flexible and dependable with scheduling
Available Shifts
- Day Shift: 7:00 AM – 3:00 PM
- Afternoon Shift: 3:00 PM – 11:00 PM
- Overnight Shift: 11:00 PM – 7:00 AM
Responsibilities
- Perform guest check-in and check-out procedures
- Manage hotel reservations by phone, online, and in person
- Answer guest questions regarding hotel amenities, services, and local attractions
- Handle guest requests, concerns, and complaints professionally
- Process payments and verify credit card information
- Assign guest rooms and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Assist with group reservations and special guest requests
- Upsell hotel rooms, upgrades, and additional services when appropriate
- Maintain a clean, organized, and professional front desk area
- Follow hotel policies, procedures, and brand standards
Qualifications
- Previous hotel front desk, hospitality, customer service, or receptionist experience preferred
- Experience with hotel property management systems such as Opera PMS preferred
- Strong communication and multitasking skills
- Professional appearance and positive attitude
- Ability to work in a fast-paced environment
- Reliable transportation and strong attendance required
- Basic computer and phone skills required
What We’re Looking For
We are looking for team members who are:
- Friendly and outgoing
- Reliable and punctual
- Professional under pressure
- Comfortable working independently
- Able to provide excellent customer service to every guest
Join our team and help create exceptional guest experiences every day.
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- You must have open availability all 7 days of the week and all shifts
License/Certification:
- driver’s license (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Title: Hotel Front Desk Agent / Guest Service Representative (All Shifts Required)
Company: Holiday Inn Express & Suites Belleville
Location: Van Buren, MI
