Overview
Hospice Office Receptionist – Administrative Assistant Jobs in Burbank at Lakeview Hospice Care
Overview
We are seeking a dedicated and detail-oriented Hospice Office Receptionist-Administrative Assistant to serve as the first point of contact for patients, families, and healthcare providers. This vital role requires a professional with excellent communication skills, strong organizational abilities, and a comprehensive understanding of medical administrative support. The ideal candidate will thrive in a compassionate environment, ensuring smooth office operations while maintaining confidentiality and adhering to healthcare regulations such as HIPAA. This position offers an opportunity to contribute meaningfully to patient care through efficient front desk management and administrative excellence.
Duties
- Greet patients, visitors, and healthcare professionals warmly, providing exceptional patient service and maintaining a welcoming environment.
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and clear communication.
- Verify insurance coverage, perform insurance verification, and assist with billing processes using medical billing and coding knowledge including CPT, ICD-9, ICD-10 codes.
- Schedule appointments accurately utilizing electronic health record (EHR) systems.
- Maintain and update medical records with precision, ensuring compliance with HIPAA regulations and health information management standards.
- Assist with documentation review, data entry, filing, and managing medical records to support clinical staff efficiently.
- Support office management tasks including filing, faxing, scanning documents, and managing office supplies to ensure seamless daily operations.
- Demonstrate proficiency in computer skills including Microsoft Office applications.
- Handle patient intake processes with care and professionalism while maintaining confidentiality of sensitive health information.
- Collaborate effectively with clinical teams to facilitate care plans and ensure accurate documentation of patient interactions.
Experience
- Prior experience in a medical office setting or healthcare environment is required; clinic or hospital experience is highly preferred.
- Demonstrated proficiency in medical administrative support functions such as appointment scheduling, insurance verification, and billing procedures.
- Knowledge of EMR (Electronic Medical Records) systems.
- Familiarity with medical terminology, CPT coding, ICD-9/ICD-10 coding standards for accurate documentation and billing.
- Experience working with health information management systems.
- Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
- Excellent interpersonal skills complemented by bilingual abilities are a plus to serve diverse patient populations effectively.
- Proven ability to maintain confidentiality in compliance with HIPAA regulations while providing outstanding customer service. Join our compassionate team dedicated to delivering exceptional hospice care by ensuring our office runs smoothly through professional administrative support and compassionate patient engagement!
Pay: $19.00 – $22.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Experience:
- Medical office: 2 years (Required)
- Hospice care: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Title: Hospice Office Receptionist – Administrative Assistant
Company: Lakeview Hospice Care
Location: Burbank
