Overview
Healthcare Front Office Coordinator – Penn Hills, PA (Pittsburgh) Jobs in Penn Hills, PA at CQ Partners
Title: Healthcare Front Office Coordinator – Penn Hills, PA (Pittsburgh)
Company: CQ Partners
Location: Penn Hills, PA
Hearing Unlimited, an established private practice in the Eastern Pittsburgh area is seeking an energetic, motivated, and detail-oriented individual to lead our front office operations. This role is key in creating a welcoming environment for patients while ensuring smooth, efficient, and high-quality daily operations.
Key Responsibilities
- Manage incoming patient calls and maintain an organized, efficient schedule
- Confidently handle a high volume of phone calls while delivering excellent service
- Contact patients to confirm appointments and minimize gaps in scheduling
- Track and report daily scheduling metrics, including adherence to company phone call
performance standards.
- Professionally handle telephone inquiries and patient requests
- Greet patients promptly and provide exceptional, quality customer service
- Maintain accurate patient records within the scheduling system with a high level of attention to
detail.
- Prepare and type correspondence for providers and staff
- Oversee daily front office operations while fostering a professional, high-quality workplace
- Coordinate appointments to optimize both patient satisfaction and operational efficiency
- Create and update electronic health records (EHR) with precision and accuracy
- Verify patient insurance information thoroughly
Qualifications;
- High School Diploma or GED required; Associate degree preferred
- Minimum of 2 years of front office experience, ideally in a medical setting.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
- Comfortable managing high call volumes and not hesitant to answer phones
- Ability to follow and meet company phone call metrics and performance expectations
- Ability to work independently and stay organized
- Flexible and adaptable to changing environments
Preferred Skills & Attributes
- Excellent interpersonal and customer service skills
- Strong ability to manage high call volumes while maintaining professionalism
- Strong organizational and time-management skills
- Clear and effective communication abilities
- A proactive mindset with a keen eye for detail and quality
We offer a competitive hourly range along with paid holidays, paid time off, healthcare (paid in part by practice) after 90 days as well as a retirement plan and profit sharing. Growth opportunities available for a motivated candidate. Hours for the position are Monday – Friday 7:30AM – 4PM.
