Front Desk Manager

Join the team at DoubleTree by Hilton in Deadwood, SD, where you’ll discover compelling reasons to choose us as your workplace:

Hilton Specific Travel Discounts: Enjoy exclusive travel discounts through Hilton, making your vacations more affordable and enjoyable.

Flexible Scheduling with Cross Training: Experience flexible scheduling and the opportunity for cross-training in multiple departments, providing variety and excitement in your day-to-day tasks.

All You Can Eat DoubleTree Cookies: Indulge in the delicious DoubleTree cookies, available for you to enjoy whenever you need a sweet treat.

Food and Beverage Discounts: Receive discounts on food and beverage purchases when staying at Hilton hotels, making your stays even more satisfying.

Advancement Opportunities: Explore numerous advancement opportunities, ensuring that your career with us is dynamic and fulfilling.

Backed by LIV Hospitality: You’ll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ’s Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack’s and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At DoubleTree by Hilton in Deadwood, SD, you’ll find not just a job, but a rewarding career path filled with perks, flexibility, and growth opportunities. Join us and become part of our Hilton family today.

The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and
courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Oversee staff and operations of the Front Desk and acts as Manager on Duty in absence of Hotel
  General Manager.
• Within guidelines established by the hotel or management company, ensure proficient, professional
  handling of arriving and departing hotel guests.
• Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest
  satisfaction to identify areas of improvement.
• Trains, motivates and supervises front desk staff; responsible for scheduling.
• Consistently achieves monthly revenue production targets.
• Ensure proactive, professional sales effort is consistently undertaken to maximize revenues.
• Ensure that guest problems and complaints are handled in a courteous and professional manner, and
  ensure follow through.
• Other duties may be assigned to meet business needs.

Requirements:

• High School diploma or GED required.
• Associate’s degree or other advanced degree is preferred.
• Strong communication and listening skills and the ability to work and communicate effectively with
  the general public, employees, co-workers and with all levels of management.
• Working knowledge of MS Office required and hotel property management systems.
• Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
• Highly organized, results oriented with the ability to be flexible with schedules, assignments
  and additional duties.
• Previous experience in front desk leadership a plus.
• Morning, evening, night, weekend and holiday work required.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer