Overview
Front Desk Associate Jobs in Florence at South Jersey Dental Studio
Job Title: Front Desk Associate
About Us:
At Florence Dental Studio, we are committed to providing exceptional dental care in a warm and welcoming environment. Our team of dedicated professionals works together to ensure our patients receive the best care and customer service. We are looking for a highly professional, friendly, and organized Front Desk Associate to join our team at our Florence and Cherry Hill locations.
Position Summary:
The Front Desk Associate is a key player in our dental office, serving as the first point of contact for patients. You will be responsible for managing the front desk operations, ensuring a smooth and positive experience for patients and visitors, while maintaining a high standard of professionalism, accuracy, and efficiency. This role requires excellent communication skills, attention to detail, and a commitment to delivering top-notch customer service.
We are looking for a candidate that is available Full-Time and on the journey to begin a long-term career at our office! Part-time or seasonal candidates will not be considered. We encourage all qualified applicants to apply.
Key Responsibilities:
- Patient Reception & Customer Service: Greet patients warmly, check them in, and provide information about office procedures.
- Appointment Scheduling & Coordination: Manage and schedule patient appointments accurately while optimizing the dental team’s time.
- Insurance Verification & Billing: Handle insurance verification, process claims, and manage patient billing inquiries.
- Records Management: Maintain accurate patient records, including updating personal and insurance information in the system.
- Phone & Email Communication: Answer incoming calls, respond to emails, and provide information regarding services, insurance, and appointment details.
- Office Organization: Ensure the front desk area is clean, organized, and stocked with necessary materials.
- Collaboration: Work closely with the dental team to ensure a seamless flow of operations and patient care.
- Problem Solving: Address and resolve patient concerns or issues promptly and professionally.
Qualifications:
- Experience as a Front Desk Associate, Receptionist, or in a similar customer service role (dental or medical office experience is a plus).
- Strong communication and interpersonal skills.
- Strong computer and telephone skills.
- Excellent organizational skills with a keen attention to detail.
- Ability to multitask and remain calm under pressure.
- Familiarity with dental office procedures, terminology, and insurance processes is preferred.
- Proficiency with office software and dental management systems (e.g., Dentrix Ascend) is preferred.
- Comfort with learning new systems and technologies.
- A positive, friendly attitude with a professional demeanor.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for career growth and development within a supportive team environment.
- Comprehensive training to ensure your success in the role.
- A positive, collaborative, and professional work environment.
How to Apply:
If you are a highly organized and customer-focused individual looking to be part of a dynamic team, we would love to hear from you! Please be sure to submit your resume with your application.
Florence Dental Studio is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 – $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- The interview process will include computer exercises to understand your basic computer knowledge. How proficient would you rate your computer and technology skills?
- Have you had any dental office, front desk, customer service, or hospitality experience?
Work Location: In person
Title: Front Desk Associate
Company: South Jersey Dental Studio
Location: Florence
