Overview
Front Desk Associate Jobs in Townsend, TN at The Parkman Hotel
Job Overview
We’re looking for a dependable, guest-focused Front Desk Associate to be the first point of contact for our hotel. This role is ideal for someone who shows up on time, communicates clearly, and enjoys working in a fast-paced, guest-facing environment. PART-TIME, FULL-TIME, & SEASONAL POSITIONS AVAILABLE. SOME EVENING SHIFTS (NO OVERNIGHT) REQUIRED. ALL ENCOURAGED TO APPLY
Duties
- Greet guests with a friendly and professional demeanor, ensuring they feel welcomed and valued
- Check guests in and out efficiently using hotel property management systems
- Use reservations software system to make and change guest bookings
- Handle incoming phone calls with excellent phone etiquette and customer support skills
- Process payments, post charges, and balance transactions accurately
- Provide information about hotel services, amenities, and local attractions
- Resolve guest concerns or complaints promptly and courteously
- Coordinate with housekeeping and other departments to ensure room readiness
- Respond to guest emails in a professional and timely manner
- Maintain an organized and tidy front desk area
What We’re Looking For:
- Reliable and consistent attendance (this is a must)
- Friendly, calm, and professional communication style
- Ability to multitask and stay organized during busy periods
- Basic computer comfort (we will train the system)
- Previous hospitality or customer service experience is a plus, but not required
What We Offer:
- Steady, predictable scheduling
- On-the-job training—no prior hotel experience required
- A team environment where you’re supported, not thrown in alone
- Opportunity to grow into leadership roles for strong performers
- A workplace where showing up and doing good work actually matters
We are specifically looking for people who are serious about showing up and working consistently. If you’re dependable and take pride in good guest service, you’ll do well here.
Pay: $15.50 – $18.00 per hour
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Townsend, TN 37882 (Required)
Work Location: In person
Title: Front Desk Associate
Company: The Parkman Hotel
Location: Townsend, TN
