Overview
Front Desk Assistant Jobs in Orlando, FL at Midway Specialty Care Center, Inc.
MIDWAY SPECIALTY CARE CENTER, INC.
JOB DESCRIPTION
Job Summary: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities.
Duties & Responsibilities:
- Review physician’s/provider’s schedules from eCW and determine patients that need to be verified. Example: New Patients, established patients that have not been seen within the past month and all exchange patients every time.
- Accurately obtain, confirm and enter patient demographics into eCW (the practice management system.) Example: Insurance cards/ID numbers should be checked to assure that insurance is entered correctly.
- Verification of benefits through designated websites. Examples: Navinet, Availity Cigna, Coventry, NHP, Care Plus etc.
- Recognize and fix any error that may occur when performing E eligibility and rerun eligibility to verify that the correction has occurred. Example: date of birth, address, ID number, etc.
- Call insurance company if unable to obtain correct information online or through E-Eligibility. Example: deductible on in office procedures
- Contact patients in a timely manner with the benefits and give the appropriate information to patient. Example – What the patient’s responsibility is regarding deductibles, co insurance, co pay, referrals/authorizations as needed, for new patients bring picture ID and copy of insurance card, etc.
- Show the appropriate customer service/respect for all offices by assuring that the information sent to the offices is accurate/complete.
- Self-monitor areas that “mistakes” have been identified and “coached” for correction to assure ongoing accuracy for all job tasks. Example: Proactively seek additional training or assistance to assure complete understanding of job responsibilities as well as feedback on own performance.
- Answer the phones promptly.
- Check your emails throughout the day. This also includes responding to message bubbles in a timely manner.
- Proactively review daily schedules for updates and add on’s that need to be verified.
- Communicate with your co-workers when working to cover other team members during their absence or inability to cover all assigned departmental tasks.
- Working knowledge of all aspects of insurance verification, including “specialty services” in order to cover your coworker(s) when needed.
- Answer incoming calls promptly and direct as needed.
- Schedule appointments for patients calling as well as those Checking-Out who need Follow-up Appointments.
- Reschedule patient appointments for all no-shows and/or patient’s requiring scheduling changes.
- Collect Co-Payments, Co-Insurance and/or Deductibles
- Performs other duties as assigned.
Required Skills & Abilities:
- Ability to establish and maintain effective working relationships with office staff members, providers and patients.
- Completes annual educational requirements.
- Ability to be flexible, organized and function under stressful situations.
- Ability to report to work on time and as scheduled; completes work within designated time.
- Demonstrates knowledge of HIPAA regulations.
- Ability to comply with all organizational policies regarding ethical business practices.
- Ability to type 40 words per minute.
- Knowledge of medical terminology.
- Excellent interpersonal skills.
- Ability to communicate effectively in English, both verbally and in writing.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand.
The employee must occasionally lift and/or move up to 25 lbs.
Midway Specialty Care Center is a Drug Free Workplace.
Midway Specialty Care Center is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
We make reasonable accommodations for qualified applicants and employees in compliance with the Americans with Disabilities Act (ADA) and applicable regulations.
Midway Specialty Care Center participates in E-Verify to confirm employment authorization in the United States.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.
Ready to make a difference? Apply today and be part of a mission-driven team dedicated to empowering individuals and transforming lives!
Job Type: Full-time
Pay: $16.00 – $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Medical Specialty:
- Primary Care
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
- Certified Medical Assistant (Preferred)
Work Location: In person
Title: Front Desk Assistant
Company: Midway Specialty Care Center, Inc.
Location: Orlando, FL
