Overview
Front Desk Agent Jobs in Baxter, MN at Endeavor: The Lodge at Brainerd Lakes
Endeavor Hotel Group, LLC is currently seeking a motivated individual to join their team as a Part-Time Front Desk Agent for The Lodge at Brainerd Lakes located in Baxter, Minnesota!
The Front Desk Agent is responsible for performing a wide variety of receptionist, secretarial as well as customer service duties at our main entrance desk. As the first member of our hotel team to be seen by customers, this position must remain professional, presentable, and friendly towards customers and other team members at all times. The variety of duties as well as the fast-paced environment associated with this position require an ability to multi-task, communicate well, and remain organized at all times.
Specific job responsibilities include:
Customer Service
- Greets guests, providing them with superb customer service
- Answers all customer questions in person and over the phone
- Redirects incoming phone calls to the appropriate department and takes messages when necessary
- Monitors, organizes, and forwards emails to appropriate personnel
- Accurately processes customer monetary transactions
Clerical Duties
- Ensures the front desk area is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
- Accepts all letters and packages, distributing them to the appropriate departments and personnel as necessary
- Various other responsibilities as assigned by the supervisor
The ideal candidate will possess the following skills and qualifications:
- Maintains customer records and files
- High school diploma or experience in a related field
- Basic knowledge of hotel processes, opera cloud
- Customer service skills
- Knowledge of Microsoft Office applications
- Skilled with attention to detail, strong written and verbal communication, multi-tasking, self-motivation, organization, customer relationship building, time management, and computer application literacy
About Endeavor Hotel Group:
The Lodge at Brainerd Lakes is located in Baxter, MN, and is committed to providing its staff with a positive and fulfilling workplace by providing the support needed to ensure their guests receive incomparable guest service and amenities.
Endeavor Hotel Group, LLC uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees
Pay: $15.00 – $16.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
Title: Front Desk Agent
Company: Endeavor: The Lodge at Brainerd Lakes
Location: Baxter, MN
