Overview
Facilities Assistant Jobs in Austin, USA at Clutch Canada
The SailPoint Facilities Assistant is a dynamic, hands-on role that blends three core functions: active facility support, professional hospitality, and detailed operational organization. The ideal candidate would seamlessly transition between physical tasks and focused administrative work all while serving as a welcoming, professional, and secure presence for our crew and guests. Success requires balancing these duties with the polished communication and technical skills expected in a modern corporate environment.
This position is perfect for a proactive, versatile problem-solver who takes pride in ensuring a workspace is functional, safe, and professional for all.
This is a full-time,
on-site position at our Austin, TX headquarters, requiring a Monday through Friday schedule.
Duties
- Manage maintenance, inventory, and stock for breakrooms, mail room, and supply areas to ensure efficiency and optimization.
- Function as secondary front desk coverage, including creating badges, greeting visitors and managing security registration procedures, assisting other Crew members with facilities related questions.
- Uphold and enforce site security policies and procedures to ensure a safe and secure workplace.
- Act as the primary liaison for food service vendors, building engineers, security officers, janitorial services, and other onsite partners, handling daily activities and managing backend administration.
- Help with event set-up for meeting spaces including but not limited to moving furniture, providing supplies, and assisting with catering deliveries.
- Troubleshoot issues with facilities equipment including sit-stand desks, coffee machines, refrigerators, and other small appliances.
- Respond to, address, and track facilities trouble tickets via Service Now.
- Assist with the administration of operational tasks, which requires proactive communication, deadline tracking, and record-keeping to ensure successful and timely execution.
- Answer all department emails in a timely, efficient, and professional manner.
- Receive, store, and manage inventory of UPS, Fed Ex, USPS and other packages and mail.
- Assist the Facility Manager in completing scheduled maintenance, building improvement tasks, and other facilities-based projects.
- Assist with other tasks to support the cleanliness, functionality, and security of the facility as determined by the Facility Manager.
Skills/Abilities desired
- Must be able to lift 50 pounds, walk/stand for long periods of time, bend, stoop, kneel, and reach to access and move items in a typical office environment including furniture and other equipment.
- Ability to multi-task, work independently, and prioritize and manage tasks to meet deadlines and expectations with minimal supervision.
- Confident, professional demeanor and ability to maintain composure in a busy environment.
- Excellent verbal and written communication skills, including a working knowledge MS Word, Excel, PowerPoint, and Outlook.
- Good judgment and problem-solving skills.
- Willingness to show initiative; enthusiasm when taking on new projects and responsibilities.
- Discretion; must maintain confidentiality when handling sensitive information.
- Experience with facility maintenance, including HVAC, electrical, and plumbing systems a plus but not mandatory.
Roadmap and Timeline to Success First 30 Days
- Become proficient in security protocols and front desk duties, understanding their importance in creating a safe and welcoming employee experience. Learn inventory/stocking patterns and master the mail/package process.
- Learn the expectations for space cleanliness and presentation and how to maintain a consistently high standard.
- Begin to build relationships with key contacts, including Facilities team members, other employees at SailPoint, primary vendors to learn who is responsible for what.
- Become familiar with common requests and trouble tickets, focusing on learning the standard procedures for efficient and helpful resolutions.
- Actively assist with event preparations and shadow the Facility Manager on administrative tasks, scheduled maintenance, and building improvement projects to understand the larger scope of work.
By 90 Days
Title: Facilities Assistant
Company: Clutch Canada
Location: Austin, USA
Category:
