Overview
Experienced Dental Front Desk Receptionist / Insurance Coordinator Jobs in Austin, TX at Lakeline Ranch dental
Overview
We are seeking a highly motivated and detail-oriented Experienced Dental Front Desk Receptionist / Insurance Coordinator to join our dynamic dental team. This vital role combines exceptional patient service with expert insurance coordination, ensuring smooth office operations and a positive patient experience. The ideal candidate will bring a strong background in dental office management, proficiency with electronic health record (EHR) systems, and excellent communication skills to support our patients and clinical staff alike. This position offers an engaging environment where your organizational skills and dental knowledge will make a meaningful impact every day.
Responsibilities
- Greet patients warmly, manage patient check-in and check-out processes, and ensure accurate documentation of patient information using dental practice management software such as Dentrix.
- Verify insurance coverage, process claims, and handle billing inquiries efficiently.
- Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
- Assist patients with appointment scheduling, rescheduling, and reminders via multi-line phone systems while demonstrating professional phone etiquette.
- Conduct insurance verification, explain coverage details to patients, and facilitate the collection of copays and outstanding balances through medical billing procedures.
- Collaborate with clinical staff to develop care plans, review documentation for accuracy, and ensure proper coding using CPT, ICD-9/10 codes for billing purposes.
- Maintain organized filing systems for medical records and office documents; support administrative tasks such as data entry, typing reports, and managing office supplies.
- Stay current with updates in medical terminology, ICD coding standards, Medicare policies, and EHR system functionalities to optimize workflow efficiency.
Experience
- Proven experience working as a front desk receptionist or administrative support within a dental or medical clinic environment.
- Demonstrated proficiency with dental practice management software such as Dentrix is preferred.
- Strong knowledge of insurance processes including verification, claims submission, follow-up procedures, and understanding of medical billing practices.
- Experience handling HIPAA compliance requirements and reviewing medical documentation for accuracy and completeness.
- Bilingual abilities are highly valued to effectively communicate with diverse patient populations.
- Excellent customer service skills combined with professional phone etiquette; capable of managing multi-line phone systems efficiently.
- Ability to perform detailed data entry tasks such as 10-key typing quickly while maintaining accuracy; proficient in Microsoft Office tools for documentation purposes.
- Previous clinic or dental office experience is essential; familiarity with dental terminology, CPT coding, ICD coding standards (ICD-9/10), and care plan documentation is highly desirable. Join our team where your expertise will contribute to delivering exceptional patient care while supporting the efficient operation of our busy dental practice!
- Experience with Dentrix preferred.
- Bilingual is a plus.
Pay: $20.00 – $32.00 per hour
Work Location: In person
Title: Experienced Dental Front Desk Receptionist / Insurance Coordinator
Company: Lakeline Ranch dental
Location: Austin, TX
