Overview
Events Administrator Jobs in City of Johannesburg, Gauteng, South Africa at The Career Network SA
Title: Events Administrator
Company: The Career Network SA
Location: City of Johannesburg, Gauteng, South Africa
Randburg – Onsite – IMMEDIATE START critical
Responsibilities
- Build and maintain strong client relationships, ensuring exceptional service delivery at all times.
- Act as the primary point of contact between clients and internal account coordinators.
- Identify and anticipate client requirements, providing proactive solutions and support.
- Promote the company's products and services while identifying opportunities to add value.
- Resolve client queries and issues efficiently, ensuring adherence to agreed service levels.
- Provide consultative support and guidance to clients throughout the customer journey.
- Develop a thorough understanding of clients' businesses, organisational structures, and changing requirements.
- Stay informed of client developments and maintain accurate, up-to-date client records.
- Monitor and communicate billing procedures, ensuring accuracy and timely resolution of queries.
- Build and maintain positive, long-term relationships with clients through regular follow-up and engagement.
- Maintain financial controls and ensure responsible budget management.
- Analyse and interpret key account performance data, monitoring daily, weekly, and monthly KPIs.
- Translate client planning requirements into clear, achievable distribution plans with realistic delivery timelines.
- Measure and report on service levels, presenting performance updates to management.
- Ensure excellence and accuracy in service delivery while providing timely feedback on client issues.
- Coordinate all inbound and outbound orders, ensuring they are processed, actioned, and delivered according to client requirements.
- Obtain repair quotations from suppliers and liaise with clients regarding repair approvals.
- Provide regular updates to clients regarding missing or damaged event equipment.
- Manage all client and supplier communication via email and telephone.
- Ensure all quotations are finalised and supported by client purchase orders prior to invoicing.
- Coordinate client and supplier call-outs during office hours and after hours when required.
- Monitor after-hours and weekend installations, collections, and event support.
- Maintain an accurate and up-to-date events calendar.
- Ensure the accuracy and integrity of operational data.
- Oversee the care, security, and maintenance of company equipment and assets.
- Ensure equipment inspections and preventative maintenance are carried out regularly.
- Prioritise events using a triage system and coordinate equipment allocation accordingly.
- Report damaged equipment and identify redundant or obsolete stock.
- Manage the ordering and tracking of consumables.
- Conduct regular client contact sessions and relationship reviews.
- Participate in weekly planning meetings with Event Managers and clients to ensure successful project delivery.
